10-18-2019 03:38 AM
Hi can l get an assistance on this ERROR: "ERROR: Video From Internal Camera
No cameras found.
10-22-2019 10:14 PM
Hello,
Which camera you are using with Codec plus? quad cam?
if yes try to check the cabling as per below document-
page 14 -""Connect Quad Camera to Codec Plus""
if connectivity is ok the try to upgrade to any latest version and see if that resolves your issue.
Thanks
Please rate if helpful and mark as accepted solution if applicable...
10-23-2019 12:21 AM
Firstly, check that you have all the connections plugged in to the correct ports between the codec and the quadcam (HDMI and Ethernet). Make sure all devices are powered correctly (the camera also has its power supply) and make sure the camera is turned on at its power switch (next to where the power cord goes in).
If it's all still not working after you have done that, you can try a software update - the latest software release is CE9.9.0.
If it still doesn't work then it is likely the camera is faulty and you will need to RMA it through the TAC. (I've seen two do this in the past where they were essentially dead on arrival).
Please remember to mark helpful responses and to set your question as answered if appropriate.
10-23-2019 05:27 AM
10-23-2019 07:40 PM - edited 10-23-2019 07:40 PM
@Potolwana1 wrote:
I have just done all of the above
Then you'll need to do as I suggested near the end of my earlier reply and contact the TAC as your device is likely faulty and will need to be replaced.
Please remember to mark helpful responses and to set your question as answered if appropriate.
10-23-2019 07:01 AM
Hi,
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