Solved: cisco sx 20 not able to call polycom rmx 1500

r.kukreja · ‎03-18-2014

hi,

i am trying to call from codec cisco sx20 to polycom rmx 1500. but call does not complete

polycom rmx ip address 172.26.160.5

if i dial 172.26.160.5 call does not hit and if i dial 172.26.160.5##2002 i.e meeting room in this case also does not work

for refernce logs are attached.

kindly share your experience

regards

rajat

Wayne DeNardi · ‎03-20-2014

Check the software versions on both endpoints to make sure they're current and including as many interoperatbility fixes as possible (ie, TC7.0.2 on the SX20, V8.2 on the RMX).

There seems to be a capset issue between the two devices - the log file you attached before indicates this:

Mar 18 15:54:06.990 a8 appl[1423]: 270.61 H323Call I: h323_call::sendOutgoingModesToStack(p=12): Modes sent to stack [seq=1]: audio: G.722, video: vid-off, duo: vid-off, data: H.224-HDLC]

Where it is negotiating audio at G.722 and there is no video available.

You could also try a capset filter on the SX20 (or whatever the Polycom equivalent is on the RMX end, if possible) to try to force the devices to talk (or not talk) a specific protocol.

Wayne
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View solution in original post

Wayne DeNardi · ‎03-18-2014

The Cisco codecs don't support the polycom "ipaddress##alias" format - that's a non-standards based way of doing thing that is peculiar to Polycom devices. Have you tried using the "alias@ipaddress" format (ie 2002@172.26.160.5)?

Wayne
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r.kukreja · ‎03-19-2014

hi,

i tried 2002@172.26.160.5 to call rmx. the call is not hitting still in rmx. any other clue to resolve

r.kukreja · ‎03-20-2014

Hi,

i have tried 2002@172.26.160.5 while selecting protocol SIP. the call connect for a moment and it auto disconnect. can any body suggest to resolve this issue.

regards

rajat

Wayne DeNardi · ‎03-20-2014

Check the software versions on both endpoints to make sure they're current and including as many interoperatbility fixes as possible (ie, TC7.0.2 on the SX20, V8.2 on the RMX).

There seems to be a capset issue between the two devices - the log file you attached before indicates this:

Mar 18 15:54:06.990 a8 appl[1423]: 270.61 H323Call I: h323_call::sendOutgoingModesToStack(p=12): Modes sent to stack [seq=1]: audio: G.722, video: vid-off, duo: vid-off, data: H.224-HDLC]

Where it is negotiating audio at G.722 and there is no video available.

You could also try a capset filter on the SX20 (or whatever the Polycom equivalent is on the RMX end, if possible) to try to force the devices to talk (or not talk) a specific protocol.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

r.kukreja · ‎03-25-2014

after upgrading software of sx20 it is working

muazam ali · ‎05-03-2016

hi Wayne,

i have SX10 standalone, is it possible for SX10 to call polycom RMX?