Cisco SX20 endpoint with Cisco ISDN Link

albertus1982 · ‎12-12-2013

Hi Experts,

I have been configuring the SX20 codec connected to ISDN link. My problem is I cannot dial out but can receive calls. My SX20 software version is TC6.3 and my isdn is IL1.1. Hopefully someone can help me with this.

Details:

1 SX20

1 ISDN link

4 ISDN lines

Thank you in advance guys!

Albert

Debudas123 · ‎12-12-2013

I have also same issue, i cant dial out, but incoming calls are coming......

Thanks

Debabrata

John Regan · ‎12-13-2013

Hi,

We would need some logs to see what is happening, I would advise you open a TAC case but is you can SSH into the ISDN link and ensure the SSH session is being saved to file then here are some commands to get some logging.

NOTE - Ensure SSH session is being captured.

Get xstatus and xconfig
systemtools calltrace on

         Log context 'BONDING' set to debug level 2
         Log context 'H221' set to debug level 1
         Log context 'H242' set to debug level 1
         Log context 'H320Call' set to debug level 1
         Log context 'H320Crypto' set to debug level 2
         Log context 'ISDNTrace' set to debug level 2

log ctx SipPacket debug 9

log output on (This will output all the logging to the SSH session terminal session screen)

Start/receive call and recreate the problem
Disconnect the call, and turn off the logging

log output off (Type this in even though the screen is scrolling with output)
systemtools calltrace off

    Log context 'BONDING' set to debug level 0
    Log context 'H221' set to debug level 0
    Log context 'H242' set to debug level 0
    Log context 'H320Call' set to debug level 0
    Log context 'H320Crypto' set to debug level 0
    Log context 'ISDNTrace' set to debug level 0

log ctx sippacket debug 0

Send the capture text file of the console showing xstat, xconf and debugging output with good explanation of problem, interface being used, PBX type, line numbering for ISDN etc.

If you provide the file I can have a look to see what the problem is.

Regards

John

albertus1982 · ‎12-13-2013

Hi John,

Than you for your reply. Here's my log file:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2013.12.13 17:23:46 =~=~=~=~=~=~=~=~=~=~=~=

login as: admin

Welcome to

Cisco TelePresence ISDN link Release IL1.1.0.247d2f9

SW Release Date: 2013-01-30

OK

systemtools calltrace tra ce on

Enable/disable a suite of log entities that may be useful when

debugging call related problems. Logging is typically sent

to the application log file, but can be enabled for a console by

enabling 'log' output, see separate command for this. Please

notice that enabling log may interfere with real-time

characteristics, and increases the chance of loosing H320

side traffic data.

usage:

calltrace on|off - Enable/disable tracing

ERROR

systemtools calltrace trace on on

Log context 'BONDING' set to debug level 2

Log context 'H221' set to debug level 1

Log context 'H242' set to debug level 1

Log context 'H320Call' set to debug level 1

Log context 'H320Crypto' set to debug level 2

Log context 'ISDNTrace' set to debug level 2

OK

log output on

OK

1474.04 ISDNTrace ------

1474.05 ISDNTrace *T 0002387B 3 NT 02 89 01 01

1474.05 ISDNTrace BRI-3 NT: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1474.05 ISDNTrace ------

1474.05 ISDNTrace *T 0002387B 3 TE 00 89 01 01

1474.05 ISDNTrace BRI-3 TE: sapi=0 cr=0 tei=68 RR nr=0 pf=1

1474.05 ISDNTrace ------

1474.05 ISDNTrace *T 0002387B 3 TE 02 89 01 01

1474.05 ISDNTrace BRI-3 TE: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1474.06 ISDNTrace ------

1474.06 ISDNTrace *T 0002387C 3 NT 00 89 01 01

1474.06 ISDNTrace BRI-3 NT: sapi=0 cr=0 tei=68 RR nr=0 pf=1

1474.34 ISDNTrace ------

1474.35 ISDNTrace *T 00023899 1 NT 02 89 01 05

1474.35 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 RR nr=2 pf=1

1474.35 ISDNTrace ------

1474.35 ISDNTrace *T 00023899 1 TE 00 89 01 09

1474.35 ISDNTrace BRI-1 TE: sapi=0 cr=0 tei=68 RR nr=4 pf=1

1474.35 ISDNTrace ------

1474.35 ISDNTrace *T 00023899 1 TE 02 89 01 09

1474.35 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=4 pf=1

1474.36 ISDNTrace ------

1474.36 ISDNTrace *T 0002389A 1 NT 00 89 01 05

1474.36 ISDNTrace BRI-1 NT: sapi=0 cr=0 tei=68 RR nr=2 pf=1

1483.26 ISDNTrace ------

1483.26 ISDNTrace *T 00023C14 2 TE 00 89 01 07

1483.26 ISDNTrace BRI-2 TE: sapi=0 cr=0 tei=68 RR nr=3 pf=1

1483.26 ISDNTrace ------

1483.26 ISDNTrace *T 00023C14 2 NT 02 89 01 07

1483.26 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 RR nr=3 pf=1

1483.26 ISDNTrace ------

1483.26 ISDNTrace *T 00023C14 2 TE 02 89 01 07

1483.27 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=3 pf=1

1483.27 ISDNTrace ------

1483.27 ISDNTrace *T 00023C15 2 NT 00 89 01 07

1483.27 ISDNTrace BRI-2 NT: sapi=0 cr=0 tei=68 RR nr=3 pf=1

1483.99 ISDNTrace ------

1483.99 ISDNTrace *T 00023C5D 4 TE 00 8B 01 01

1483.99 ISDNTrace BRI-4 TE: sapi=0 cr=0 tei=69 RR nr=0 pf=1

1483.99 ISDNTrace ------

1484.00 ISDNTrace *T 00023C5E 4 NT 02 8B 01 01

1484.00 ISDNTrace BRI-4 NT: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1484.00 ISDNTrace ------

1484.00 ISDNTrace *T 00023C5E 4 TE 02 8B 01 01

1484.00 ISDNTrace BRI-4 TE: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1484.00 ISDNTrace ------

1484.00 ISDNTrace *T 00023C5E 4 NT 00 8B 01 01

1484.00 ISDNTrace BRI-4 NT: sapi=0 cr=0 tei=69 RR nr=0 pf=1

1484.06 ISDNTrace ------

1484.06 ISDNTrace *T 00023C64 3 NT 02 89 01 01

1484.06 ISDNTrace BRI-3 NT: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1484.06 ISDNTrace ------

1484.06 ISDNTrace *T 00023C64 3 TE 00 89 01 01

1484.06 ISDNTrace BRI-3 TE: sapi=0 cr=0 tei=68 RR nr=0 pf=1

1484.07 ISDNTrace ------

1484.07 ISDNTrace *T 00023C65 3 TE 02 89 01 01

1484.07 ISDNTrace BRI-3 TE: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1484.07 ISDNTrace ------

1484.07 ISDNTrace *T 00023C65 3 NT 00 89 01 01

1484.07 ISDNTrace BRI-3 NT: sapi=0 cr=0 tei=68 RR nr=0 pf=1

1484.36 ISDNTrace ------

1484.36 ISDNTrace *T 00023C82 1 TE 00 89 01 09

1484.36 ISDNTrace BRI-1 TE: sapi=0 cr=0 tei=68 RR nr=4 pf=1

1484.36 ISDNTrace ------

1484.36 ISDNTrace *T 00023C82 1 NT 02 89 01 05

1484.36 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 RR nr=2 pf=1

1484.37 ISDNTrace ------

1484.37 ISDNTrace *T 00023C83 1 TE 02 89 01 09

1484.37 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=4 pf=1

1484.37 ISDNTrace ------

1484.37 ISDNTrace *T 00023C83 1 NT 00 89 01 05

1484.37 ISDNTrace BRI-1 NT: sapi=0 cr=0 tei=68 RR nr=2 pf=1

1493.26 ISDNTrace ------

1493.26 ISDNTrace *T 00023FFC 2 NT 02 89 01 07

1493.26 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 RR nr=3 pf=1

1493.26 ISDNTrace ------

1493.26 ISDNTrace *T 00023FFC 2 TE 02 89 01 07

1493.27 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=3 pf=1

1493.73 ISDNTrace ------

1493.73 ISDNTrace *T 0002402B 2 NT 02 FF 03 08 01 01 05 A1 04 03 80 90 A3 18 01 8A 6C 02 00 83 70 05 80 37 32 34 37

1493.73 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=127 UI pf=0

1493.73 ISDNTrace pd=8 (Q.931) cref=1 (f=0)

1493.73 ISDNTrace SETUP

1493.73 ISDNTrace Sending complete

1493.73 ISDNTrace Bearer cap: 80 90 a3

1493.73 ISDNTrace ITU-T, Speech, 64k circuit

1493.74 ISDNTrace G.711 A-law

1493.74 ISDNTrace Channel id: 8a

1493.74 ISDNTrace Exclusive, not D-ch., B2 channel

1493.74 ISDNTrace Clin numbr: 00 83

1493.74 ISDNTrace Number type : Unknown

1493.74 ISDNTrace Number plan : Unknown

1493.74 ISDNTrace Present. ind. : Presentation allowed

1493.74 ISDNTrace Screening ind : Network provided

1493.74 ISDNTrace Cled numbr: 80 37 32 34 37

1493.74 ISDNTrace Number type : Unknown

1493.74 ISDNTrace Number plan : Unknown

1493.74 ISDNTrace Called number : 7247

1493.74 H320Call h320_call_handler::handleH320SACallInd - callId 1

1493.74 H320Call h320_call::outgoingAltertInd(p=1,s=1) [fe80::c267:afff:fe58:afdc];x-h320tlph=true

1493.75 SipCall I: ==== makeOutgoingCall appId=2, stackId=na

1493.78 SipCall I: sip_call_handler::handleSIPMRtpLocalCapsetInd(2/-1/-1, capsetentries: 3): Received local capset with payload types set

1493.79 H320Call h320_call_handler::handleH320SAParticipantIdReq(p=1, s=1) Remote requested Participant Id

1493.79 H320Call h320_call_handler::handleH320SAIncMediaAddr(p=1, s=1) Incoming media addresses: Type 0, audioId 0, h221Individ 0

1493.79 H320Call h320_call_handler::handleH320SAIncMediaAddr(p=1, s=1) Incoming media addresses: Type 1, audioId 65535, h221Individ 0

1493.79 H320Call h320_call_handler::handleH320SAIncMediaAddr(p=1, s=1) Incoming media addresses: Type 2, audioId 65535, h221Individ 0

1493.81 ISDNTrace ------

1493.81 ISDNTrace *T 00024033 2 TE 00 89 06 06 08 01 81 01

1493.81 ISDNTrace BRI-2 TE: sapi=0 cr=0 tei=68 I ns=3 nr=3 pf=0

1493.81 ISDNTrace pd=8 (Q.931) cref=1 (f=1)

1493.81 ISDNTrace ALERTING

1493.82 ISDNTrace ------

1493.82 ISDNTrace *T 00024034 2 NT 00 89 01 08

1493.82 ISDNTrace BRI-2 NT: sapi=0 cr=0 tei=68 RR nr=4 pf=0

1493.87 SipCall I: sip_call_handler::SIPM_Alert_Ind (2/0/-1)

1493.99 ISDNTrace ------

1494.00 ISDNTrace *T 00024045 4 NT 02 8B 01 01

1494.00 ISDNTrace BRI-4 NT: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1494.00 ISDNTrace ------

1494.00 ISDNTrace *T 00024046 4 TE 02 8B 01 01

1494.00 ISDNTrace BRI-4 TE: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1494.08 ISDNTrace ------

1494.08 ISDNTrace *T 0002404E 3 TE 00 89 01 01

1494.08 ISDNTrace BRI-3 TE: sapi=0 cr=0 tei=68 RR nr=0 pf=1

1494.08 ISDNTrace ------

1494.08 ISDNTrace *T 0002404E 3 NT 02 89 01 01

1494.08 ISDNTrace BRI-3 NT: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1494.08 ISDNTrace ------

1494.08 ISDNTrace *T 0002404E 3 TE 02 89 01 01

1494.08 ISDNTrace BRI-3 TE: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1494.09 ISDNTrace ------

1494.09 ISDNTrace *T 0002404F 3 NT 00 89 01 01

1494.09 ISDNTrace BRI-3 NT: sapi=0 cr=0 tei=68 RR nr=0 pf=1

1494.36 ISDNTrace ------

1494.36 ISDNTrace *T 0002406A 1 NT 02 89 01 05

1494.36 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 RR nr=2 pf=1

1494.36 ISDNTrace ------

1494.36 ISDNTrace *T 0002406A 1 TE 02 89 01 09

1494.36 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=4 pf=1

1495.50 SipCall I: sip_call_handler::log_call_cnf(na/0/-1): Incoming callrate=0

1495.50 SipCall I: sip_call_handler::handleSIPMCallCnf(2/0/-1): Call confirmed (ACK received, remoteName: [fe80, remoteURI: sip:[fe80::c267:afff:fe58:afdc];x-h320tlph=true, received_302_301: 0)

1495.51 SipCall I: Setting remote abilities

1495.51 SipCall I: ==== affirmOutgoingCall appId=2, stackId=0, eventCookie=-1

1495.52 H320Call h320_call::acceptIncomingCall(p=1,s=1) local=h320:7247;x-h320tlph=true callrate=64000

1495.52 H320Call h320_call::acceptIncomingCall AppId set 1

1495.52 ISDNTrace ------

1495.52 ISDNTrace *T 000240DE 2 TE 00 89 08 06 08 01 81 07

1495.52 ISDNTrace BRI-2 TE: sapi=0 cr=0 tei=68 I ns=4 nr=3 pf=0

1495.52 ISDNTrace pd=8 (Q.931) cref=1 (f=1)

1495.53 ISDNTrace CONNECT

1495.54 ISDNTrace ------

1495.54 ISDNTrace *T 000240E0 2 NT 00 89 01 0A

1495.54 ISDNTrace BRI-2 NT: sapi=0 cr=0 tei=68 RR nr=5 pf=0

1495.55 ISDNTrace ------

1495.55 ISDNTrace *T 000240E1 2 NT 02 89 06 0A 08 01 01 0F 18 01 8A

1495.55 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 I ns=3 nr=5 pf=0

1495.55 ISDNTrace pd=8 (Q.931) cref=1 (f=0)

1495.55 ISDNTrace CONNECT ACKNOWLEDGE

1495.55 ISDNTrace Channel id: 8a

1495.55 ISDNTrace Exclusive, not D-ch., B2 channel

1495.55 H320Call h320_call_handler::handleH320SARemoteRateInd callid 1

1495.55 H320Call h320_call_handler::handleH320SALocalCapsetReq callid 1

1495.56 H320Call h320_call_handler::handleH320SARemoteCapsetInd callid 1

1495.56 H320Call h320_call_handler::handleH320SAOutModeEncrReport callid 1

1495.56 H320Call h320_call_handler::handleH320SACallResAck - stackId 1 channelMap 0x2

1495.57 H320Call h320_call::signalLocalReceiveCapsetChange(p=1,s=1)

1495.57 RTP I: validateNewSSRC(sid=0) registering new ssrc (ea6c14c4)

1495.57 SipCall I: ==== makeOutgoingUpdate appId=2, stackId=0, eventCookie=-1, isEmptyCap=0, holdState=0

1495.58 SipCall I: sip_call_handler::handleSIPMRtpLocalCapsetInd(2/0/-1, capsetentries: 3): Received local capset with payload types set

1495.58 H320Call h320_call_handler::handleH320SAOutModeEncrReport callid 1

1495.59 ISDNTrace ------

1495.59 ISDNTrace *T 000240E5 2 TE 02 89 01 08

1495.59 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=4 pf=0

1495.61 H320Call h320_call_handler::handleH320SAOutModeEncrReport callid 1

1495.61 SipCall I: ==== signalOutgoingModeChange appId=2, stackId=0, eventCookie=-1, isEmptyCap=0, holdState=0

1495.73 SipCall I: sip_call_handler::handleSIPMUpdateCnf (2/0/-1)

1495.73 SipCall I: Setting remote abilities

1501.25 ISDNTrace ------

1501.25 ISDNTrace *T 0002431B 2 NT 02 89 08 0A 08 01 01 45 08 02 82 90 1C 16 91 A1 13 02 02 91 83 02 01 22 30 0A A1 05 30 03 02 01 00 82 01 01

1501.25 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 I ns=4 nr=5 pf=0

1501.25 ISDNTrace pd=8 (Q.931) cref=1 (f=0)

1501.25 ISDNTrace DISCONNECT

1501.25 ISDNTrace Cause: 82 90

1501.25 ISDNTrace ITU-T Q.931, Local public network

1501.25 ISDNTrace Normal clearing (16)

1501.25 ISDNTrace Facility: 91 a1 13 02 02 91 83 02 01 22 30 0a a1 05 30 03 02 01 00 82 01 01

1501.26 H320Call h320_call_handler::handleH320SADiscInd(p=1, s=1) Received disconnect indication

1501.26 SipCall I: ==== outgoingDisconnect appId=2, stackId=0, eventCookie=-1, (sipCause.dc=8, sipCause.status=0)

1501.26 H320Call h320_call::affirmIncomingDisconnect(p=1,s=1)

1501.27 SipCall I: sip_call_handler::handleSIPMDiscCnf(2/0/-1): Disconnect confirm

1501.27 ISDNTrace ------

1501.27 ISDNTrace *T 0002431D 2 TE 02 89 01 0A

1501.27 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=5 pf=0

1501.28 ISDNTrace ------

1501.28 ISDNTrace *T 0002431E 2 TE 00 89 0A 0A 08 01 81 4D

1501.28 ISDNTrace BRI-2 TE: sapi=0 cr=0 tei=68 I ns=5 nr=5 pf=0

1501.28 ISDNTrace pd=8 (Q.931) cref=1 (f=1)

1501.28 ISDNTrace RELEASE

1501.29 ISDNTrace ------

1501.29 ISDNTrace *T 0002431F 2 NT 00 89 01 0C

1501.29 ISDNTrace BRI-2 NT: sapi=0 cr=0 tei=68 RR nr=6 pf=0

1501.31 ISDNTrace ------

1501.31 ISDNTrace *T 00024321 2 NT 02 89 0A 0C 08 01 01 5A

1501.31 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 I ns=5 nr=6 pf=0

1501.31 ISDNTrace pd=8 (Q.931) cref=1 (f=0)

1501.31 ISDNTrace RELEASE COMPLETE

1501.31 ISDNTrace ------

1501.31 ISDNTrace *T 00024321 2 TE 02 89 01 0C

1501.31 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=6 pf=0

1503.99 ISDNTrace ------

1503.99 ISDNTrace *T 0002442D 4 NT 02 8B 01 01

1504.00 ISDNTrace BRI-4 NT: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1504.00 ISDNTrace ------

1504.00 ISDNTrace *T 0002442E 4 TE 02 8B 01 01

1504.00 ISDNTrace BRI-4 TE: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1504.00 ISDNTrace ------

1504.00 ISDNTrace *T 0002442E 4 TE 00 8B 01 01

1504.00 ISDNTrace BRI-4 TE: sapi=0 cr=0 tei=69 RR nr=0 pf=1

1504.01 ISDNTrace ------

1504.01 ISDNTrace *T 0002442F 4 NT 00 8B 01 01

1504.01 ISDNTrace BRI-4 NT: sapi=0 cr=0 tei=69 RR nr=0 pf=1

1504.08 ISDNTrace ------

1504.08 ISDNTrace *T 00024436 3 NT 02 89 01 01

1504.08 ISDNTrace BRI-3 NT: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1504.08 ISDNTrace ------

1504.08 ISDNTrace *T 00024436 3 TE 02 89 01 01

1504.08 ISDNTrace BRI-3 TE: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1504.36 ISDNTrace ------

1504.36 ISDNTrace *T 00024452 1 NT 02 89 01 05

1504.36 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 RR nr=2 pf=1

1504.36 ISDNTrace ------

1504.36 ISDNTrace *T 00024452 1 TE 02 89 01 09

1504.36 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=4 pf=1

1511.31 ISDNTrace ------

1511.31 ISDNTrace *T 00024709 2 NT 02 89 01 0D

1511.31 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 RR nr=6 pf=1

1511.31 ISDNTrace ------

1511.31 ISDNTrace *T 00024709 2 TE 00 89 01 0D

1511.31 ISDNTrace BRI-2 TE: sapi=0 cr=0 tei=68 RR nr=6 pf=1

1511.32 ISDNTrace ------

1511.32 ISDNTrace *T 0002470A 2 TE 02 89 01 0D

1511.32 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=6 pf=1

1511.32 ISDNTrace ------

1511.32 ISDNTrace *T 0002470A 2 NT 00 89 01 0D

1511.32 ISDNTrace BRI-2 NT: sapi=0 cr=0 tei=68 RR nr=6 pf=1

1514.01 ISDNTrace ------

1514.01 ISDNTrace *T 00024817 4 NT 02 8B 01 01

1514.01 ISDNTrace BRI-4 NT: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1514.01 ISDNTrace ------

1514.01 ISDNTrace *T 00024817 4 TE 02 8B 01 01

1514.01 ISDNTrace BRI-4 TE: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1514.08 ISDNTrace ------

1514.08 ISDNTrace *T 0002481E 3 NT 02 89 01 01

1514.08 ISDNTrace BRI-3 NT: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1514.08 ISDNTrace ------

1514.08 ISDNTrace *T 0002481E 3 TE 02 89 01 01

1514.08 ISDNTrace BRI-3 TE: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1514.36 ISDNTrace ------

1514.36 ISDNTrace *T 0002483A 1 NT 02 89 01 05

1514.36 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 RR nr=2 pf=1

1514.36 ISDNTrace ------

1514.36 ISDNTrace *T 0002483A 1 TE 02 89 01 09

1514.36 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=4 pf=1

1521.33 ISDNTrace ------

1521.33 ISDNTrace *T 00024AF3 2 TE 00 89 01 0D

1521.33 ISDNTrace BRI-2 TE: sapi=0 cr=0 tei=68 RR nr=6 pf=1

1521.33 ISDNTrace ------

1521.33 ISDNTrace *T 00024AF3 2 NT 02 89 01 0D

1521.33 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 RR nr=6 pf=1

1521.33 ISDNTrace ------

1521.33 ISDNTrace *T 00024AF3 2 TE 02 89 01 0D

1521.33 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=6 pf=1

1521.34 ISDNTrace ------

1521.34 ISDNTrace *T 00024AF4 2 NT 00 89 01 0D

1521.34 ISDNTrace BRI-2 NT: sapi=0 cr=0 tei=68 RR nr=6 pf=1

1524.01 ISDNTrace ------

1524.01 ISDNTrace *T 00024BFF 4 NT 02 8B 01 01

1524.01 ISDNTrace BRI-4 NT: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1524.01 ISDNTrace ------

1524.01 ISDNTrace *T 00024BFF 4 TE 02 8B 01 01

1524.01 ISDNTrace BRI-4 TE: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1524.08 ISDNTrace ------

1524.08 ISDNTrace *T 00024C06 3 NT 02 89 01 01

1524.08 ISDNTrace BRI-3 NT: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1524.08 ISDNTrace ------

1524.08 ISDNTrace *T 00024C06 3 TE 02 89 01 01

1524.08 ISDNTrace BRI-3 TE: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1524.36 ISDNTrace ------

1524.36 ISDNTrace *T 00024C22 1 NT 02 89 01 05

1524.36 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 RR nr=2 pf=1

1524.36 ISDNTrace ------

1524.36 ISDNTrace *T 00024C22 1 TE 02 89 01 09

1524.36 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=4 pf=1

1531.33 ISDNTrace ------

1531.33 ISDNTrace *T 00024EDB 2 NT 02 89 01 0D

1531.33 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 RR nr=6 pf=1

1531.33 ISDNTrace ------

1531.33 ISDNTrace *T 00024EDB 2 TE 02 89 01 0D

1531.33 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=6 pf=1

1531.49 SipStack I: SipUa(ind=65535) SIPUA_handleRecvRequest 3

1531.52 SipCall I: sip_call_handler::log_call_ind(na/0/-1): Incoming callrate=384000 to sip:[fe80::eaed:f3ff:feb5:d406];x-h320number=63254856 from sip:UriWeRegisterToSipFwdWith

1531.52 SipCall I: sip_call::outgoingAlertIndication(): Sending alert indication

1531.53 H320Call h320_call::makeOutgoingCall(p=2, s=1)

1531.53 H320Call source=h320:65937246

1531.53 H320Call destination=h320:63254856

1531.53 H320Call callrate=384000

1531.54 H320Call h320_call::makeOutgoingCall stackId 1 calltype: Video, restricted: false

1531.54 H320Call h320_call_handler::handleH320SAParticipantIdReq(p=2, s=1) Remote requested Participant Id

1531.55 H320Call h320_call_handler::handleH320SAIncMediaAddr(p=2, s=1) Incoming media addresses: Type 0, audioId 0, h221Individ 0

1531.55 H320Call h320_call_handler::handleH320SAIncMediaAddr(p=2, s=1) Incoming media addresses: Type 1, audioId 65535, h221Individ 0

1531.56 H320Call h320_call_handler::handleH320SAIncMediaAddr(p=2, s=1) Incoming media addresses: Type 2, audioId 65535, h221Individ 0

1531.56 H221 H221I-0 resource

1531.57 H221 H221O-0 resource

1531.57 H221 H221I-0 resource

1531.57 H221 H221O-0 resource

1531.57 ISDNTrace ------

1531.57 ISDNTrace *T 00024EF3 1 TE 00 89 04 08 08 01 02 05 04 02 88 90 6C 09 80 36 35 39 33 37 32 34 36 70 09 80 36 33 32 35 34 38 35 36

1531.57 ISDNTrace BRI-1 TE: sapi=0 cr=0 tei=68 I ns=2 nr=4 pf=0

1531.57 ISDNTrace pd=8 (Q.931) cref=2 (f=0)

1531.57 ISDNTrace SETUP

1531.57 ISDNTrace Bearer cap: 88 90

1531.58 ISDNTrace ITU-T, Unrestricted digital information, 64k circuit

1531.58 ISDNTrace Clin numbr: 80 36 35 39 33 37 32 34 36

1531.58 ISDNTrace Number type : Unknown

1531.58 ISDNTrace Number plan : Unknown

1531.58 ISDNTrace Calling number: 65937246

1531.58 ISDNTrace Cled numbr: 80 36 33 32 35 34 38 35 36

1531.58 ISDNTrace Number type : Unknown

1531.58 ISDNTrace Number plan : Unknown

1531.58 ISDNTrace Called number : 63254856

1531.60 ISDNTrace ------

1531.60 ISDNTrace *T 00024EF6 1 NT 00 89 01 06

1531.60 ISDNTrace BRI-1 NT: sapi=0 cr=0 tei=68 RR nr=3 pf=0

1531.63 ISDNTrace ------

1531.63 ISDNTrace *T 00024EF9 1 NT 02 89 08 06 08 01 82 0D 18 01 8A

1531.63 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 I ns=4 nr=3 pf=0

1531.63 ISDNTrace pd=8 (Q.931) cref=2 (f=1)

1531.63 ISDNTrace SETUP ACKNOWLEDGE

1531.63 ISDNTrace Channel id: 8a

1531.63 ISDNTrace Exclusive, not D-ch., B2 channel

1531.64 ISDNTrace ------

1531.64 ISDNTrace *T 00024EFA 1 TE 02 89 01 0A

1531.64 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=5 pf=0

1531.65 ISDNTrace ------

1531.65 ISDNTrace *T 00024EFB 1 NT 02 89 0A 06 08 01 82 02

1531.65 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 I ns=5 nr=3 pf=0

1531.65 ISDNTrace pd=8 (Q.931) cref=2 (f=1)

1531.65 ISDNTrace CALL PROCEEDING

1531.65 ISDNTrace ------

1531.65 ISDNTrace *T 00024EFB 1 TE 02 89 01 0C

1531.65 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=6 pf=0

1533.65 ISDNTrace ------

1533.65 ISDNTrace *T 00024FC3 1 NT 02 89 0C 06 08 01 82 45 08 02 81 D8 1C 16 91 A1 13 02 02 91 84 02 01 22 30 0A A1 05 30 03 02 01 00 82 01 01

1533.65 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 I ns=6 nr=3 pf=0

1533.65 ISDNTrace pd=8 (Q.931) cref=2 (f=1)

1533.65 ISDNTrace DISCONNECT

1533.65 ISDNTrace Cause: 81 d8

1533.65 ISDNTrace ITU-T Q.931, Local private network

1533.65 ISDNTrace Incompatible destination (88)

1533.66 ISDNTrace Facility: 91 a1 13 02 02 91 84 02 01 22 30 0a a1 05 30 03 02 01 00 82 01 01

1533.66 H320Call h320_call_handler::handleH320SADiscInd(p=2, s=1) Received disconnect indication

1533.66 SipCall I: ==== rejectIncomingCall appId=na, stackId=0, eventCookie=-1, (sipCause.dc=-1, sipCause.status=0)

1533.66 H320Call h320_call::affirmIncomingDisconnect(p=2,s=1)

1533.67 ISDNTrace ------

1533.67 ISDNTrace *T 00024FC5 1 TE 02 89 01 0E

1533.67 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=7 pf=0

1533.68 ISDNTrace ------

1533.68 ISDNTrace *T 00024FC6 1 TE 00 89 06 0E 08 01 02 4D

1533.68 ISDNTrace BRI-1 TE: sapi=0 cr=0 tei=68 I ns=3 nr=7 pf=0

1533.68 ISDNTrace pd=8 (Q.931) cref=2 (f=0)

1533.68 ISDNTrace RELEASE

1533.69 ISDNTrace ------

1533.69 ISDNTrace *T 00024FC7 1 NT 00 89 01 08

1533.69 ISDNTrace BRI-1 NT: sapi=0 cr=0 tei=68 RR nr=4 pf=0

1533.71 ISDNTrace ------

1533.71 ISDNTrace *T 00024FC9 1 NT 02 89 0E 08 08 01 82 5A

1533.71 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 I ns=7 nr=4 pf=0

1533.71 ISDNTrace pd=8 (Q.931) cref=2 (f=1)

1533.71 ISDNTrace RELEASE COMPLETE

1533.71 ISDNTrace ------

1533.71 ISDNTrace *T 00024FC9 1 TE 02 89 01 10

1533.71 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=8 pf=0

1534.01 ISDNTrace ------

1534.01 ISDNTrace *T 00024FE7 4 NT 02 8B 01 01

1534.01 ISDNTrace BRI-4 NT: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1534.01 ISDNTrace ------

1534.01 ISDNTrace *T 00024FE7 4 TE 02 8B 01 01

1534.01 ISDNTrace BRI-4 TE: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1534.08 ISDNTrace ------

1534.08 ISDNTrace *T 00024FEE 3 NT 02 89 01 01

1534.08 ISDNTrace BRI-3 NT: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1534.08 ISDNTrace ------

1534.08 ISDNTrace *T 00024FEE 3 TE 02 89 01 01

1534.08 ISDNTrace BRI-3 TE: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1534.67 H221 H221I-0 resource

1534.67 H221 H221O-0 resource

1534.67 H221 H221I-0 resource

1534.67 H221 H221O-0 resource

1541.33 ISDNTrace ------

1541.33 ISDNTrace *T 000252C3 2 NT 02 89 01 0D

1541.33 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=68 RR nr=6 pf=1

1541.33 ISDNTrace ------

1541.33 ISDNTrace *T 000252C3 2 TE 02 89 01 0D

1541.33 ISDNTrace BRI-2 TE: sapi=0 cr=1 tei=68 RR nr=6 pf=1

1543.71 ISDNTrace ------

1543.71 ISDNTrace *T 000253B1 1 NT 02 89 01 09

1543.71 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 RR nr=4 pf=1

1543.71 ISDNTrace ------

1543.71 ISDNTrace *T 000253B1 1 TE 00 89 01 11

1543.71 ISDNTrace BRI-1 TE: sapi=0 cr=0 tei=68 RR nr=8 pf=1

1543.71 ISDNTrace ------

1543.72 ISDNTrace *T 000253B2 1 TE 02 89 01 11

1543.72 ISDNTrace BRI-1 TE: sapi=0 cr=1 tei=68 RR nr=8 pf=1

1543.72 ISDNTrace ------

1543.72 ISDNTrace *T 000253B2 1 NT 00 89 01 09

1543.72 ISDNTrace BRI-1 NT: sapi=0 cr=0 tei=68 RR nr=4 pf=1

1544.01 ISDNTrace ------

1544.01 ISDNTrace *T 000253CF 4 NT 02 8B 01 01

1544.01 ISDNTrace BRI-4 NT: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1544.01 ISDNTrace ------

1544.01 ISDNTrace *T 000253CF 4 TE 02 8B 01 01

1544.01 ISDNTrace BRI-4 TE: sapi=0 cr=1 tei=69 RR nr=0 pf=1

1544.08 ISDNTrace ------

1544.08 ISDNTrace *T 000253D6 3 NT 02 89 01 01

1544.08 ISDNTrace BRI-3 NT: sapi=0 cr=1 tei=68 RR nr=0 pf=1

1544.08 ISDNTrace ------

1544.08 ISDNTrace *T 000253D6 3 TE 02 89 01 01

1544.08 ISDNTrace BRI-3 TE: sapi=0 cr=1 tei=68 RR nr=0 pf=1

log output off

OK

systemtools calltrace off

Log context 'BONDING' set to debug level 0

Log context 'H221' set to debug level 0

Log context 'H242' set to debug level 0

Log context 'H320Call' set to debug level 0

Log context 'H320Crypto' set to debug level 0

Log context 'ISDNTrace' set to debug level 0

OK

log ctx sippacket debug 0

OK

I am using the ISDN numbers 65937246 up to 49. In the log file, I dialled the 65937247 and can receive the call. But when I dial out 63254856 (polycom's test ISDN number), the call has been disconnected. I am using the 4 BRI interface and put the BRI numbers.

Hopefully you can help me.

Albert

albertus1982 · ‎12-13-2013

Hi John,

To add more details, I have already raised a ticket on TAC and they have connected to my laptop and check all the config of SX20 and ISDN link. They also told me to get the ISDN line checked. The ISDN service provider managed to get here and checked the lines and told me that the ISDN lines are working properly. We did a test on polycom VC and dialled the polycom test ISDN line, it was successful that we can see the other side. So I think it is not an ISDN issue.

Thank you for your help.

Albert

John Regan · ‎12-16-2013

Hi Albert,

Ok I think I see a couple of problems.

Problem 1: Incoming calls are setup as a speech circuit not data so that would limit the calls to 64kbps speech. You need to talk to whoever provides the lines to look at this but for video calls you need data circuits not speech.

On the 1st call which is incoming (initiated by NT which is Network PBX side).

1493.73 ISDNTrace BRI-2 NT: sapi=0 cr=1 tei=127 UI pf=0

1493.73 ISDNTrace pd=8 (Q.931) cref=1 (f=0)

1493.73 ISDNTrace SETUP

1493.73 ISDNTrace Sending complete

1493.73 ISDNTrace Bearer cap: 80 90 a3

1493.73 ISDNTrace ITU-T, Speech, 64k circuit

1493.74 ISDNTrace G.711 A-law

1493.74 ISDNTrace Channel id: 8a

When you place an outgoing call (TE - our side initiates so this is outgoing) you get a digitial line which is correct.

1531.57 ISDNTrace BRI-1 TE: sapi=0 cr=0 tei=68 I ns=2 nr=4 pf=0

1531.57 ISDNTrace pd=8 (Q.931) cref=2 (f=0)

1531.57 ISDNTrace SETUP

1531.57 ISDNTrace Bearer cap: 88 90

1531.58 ISDNTrace ITU-T, Unrestricted digital information, 64k circuit

Problem 2:

Outgoing calls fail because the the network responds with:

1533.65 ISDNTrace BRI-1 NT: sapi=0 cr=1 tei=68 I ns=6 nr=3 pf=0

1533.65 ISDNTrace pd=8 (Q.931) cref=2 (f=1)

1533.65 ISDNTrace DISCONNECT

1533.65 ISDNTrace Cause: 81 d8

1533.65 ISDNTrace ITU-T Q.931, Local private network

1533.65 ISDNTrace Incompatible destination (88)

1533.66 ISDNTrace Facility: 91 a1 13 02 02 91 84 02 01 22 30 0a a1 05 30 03 02

So it seems the PBX does not like the numbers that are dialled. Again contact the line provider and check with them, but as this the network side dropping the call there is nothing we can do from our side.

The explanation I found for this error is "This cause indicates an attempt to connect to non-ISDN equipment. For example, an analog line. This cause indicates that the equipment receives a request to establish a call that has a low layer compatibility, high layer compatibility, or other compatibility attributes (for example, data rate) that the equipment cannot accommodate. This code often appears when the calling device dials the wrong number, and reaches a non-ISDN device. Therefore, ensure that you dial the correct number. This cause can also occur when a a data call is made to a voice number, or a voice call is made to a number that only supports data. If the number is correct, check whether the telco has configured their switch incorrectly."

Hope this helps.

Regards

John