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Beginner

Cisco SX80 Codec ERROR: Camera Pairing

On camera 2 I get the error message "

ERROR: Camera Pairing
Camera pairing failed: lost connection with camera

if I get it connected it stays connected for less than 15 minutes before it drops offline.

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6 REPLIES 6
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Cisco Employee

Hi,Can you tell us more about

Hi,

Can you tell us more about the setup? Do you have the cameras Ethernet directly connected to the SX80, or do you have a switch between?

What software version are you running on the SX80?

Can you attach the logs? You can download those from the Web interface of the SX80.

Roger

Beginner

I have ran both straight to

I have ran both straight to the Codec and through a switch. Software is on the latest version. I'm thinking it's just a piece of junk camera!

VIP Advisor

Some simple things you can

Some simple things you can try:

Check that your ethernet cable is plugged in securely at both ends.

If the problem persists, try another, known working cable between the two and see if the error stays or goes away.

Swap Camera 1 and Camera 2 around to see if the issue stays with the camera, or the connection.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
Beginner

Re-terminated the cables.

Re-terminated the cables. Swapped power supplies, swapped cameras and this camera still will temporarily connect then disconnect.

VIP Advisor

If that's the case, and the

If that's the case, and the issue is following the camera, no matter which connection or cables you're using, it very much sounds like a faulty camera.  I'd suggest you log a call with the TAC for a replacement.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
Beginner

Re: If that's the case, and the

My new Precision 60 to the Cisco SX80 will not stay paired. lights flash like this on the port (both 2 and 3) at the codec:
: Ethernet connected directly to codec from camera- tested with another cat5 cable- through ceiling, connected the light on left hand side of port flashes green, right hand side nothing, then two solid amber lights left/right, then light left amber light flashes as the right hand side amber stays solid, they both lights turn off and nothing, then process repeats itself. There is an audible tone of non-connectivity and shows “no camera connected” as well as “Camera HDMI 1 disconnected”
Does this light pattern indicate anything?
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