Cisco TelePresence Codec C40

[JimmyNgenge85811]

Hello,

I have a Cisco TelePresence Codec C40:

- Software Version: TC6.3.0.3d8e7d1

- HARDWARE SERIAL: B1AV50D00142 .

I buy it in an State auction. Before using, I just reset everything's. Just after resetting the Cisco-CTS-CTRL-DVC8-TelePresence-Touch-8-inch lost the connection, i can not connect with the codec. I try to reset the admin password but i don't have it.

Can some one help me to recover the default password please ? Help

[PJMack]

If you did a factory reset, the admin password is blank (nothing). 

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/codec-c-series/tc6/administration_guide/profile-c60-c40-and-codec-c60-c40-administrator-guide-tc63.pdf

If it has a password you will need to use a serial cable to factory reset the device. See this forums thread - the instructions are there. 

https://community.cisco.com/t5/telepresence-and-video/password-recovery/td-p/2620121

[Wayne DeNardi]

It's not clear which device you factory reset, the C40, or the Touch8.

In any case, you will need to make sure you have it all connected correctly - I'd recommend as a first option to use "Option B" as shown on Page 133 of the Admin Guide.

Once you get it up and running, I'd strongly suggest you get a software update for it as TC6.3 is very old and subject to numerous Security Vulnerabilities.  The latest software version for it is TC7.3.16.