Cisco Telepresence Touch 10 - Contacts

[StephenBurr92858]

ALCON:

I have the following device:

Cisco Telepresence Touch 10

TTC5-09

PN: 74-115968-02 B0

SN: FOC22440NPFN

CS_TOUCH10 V02

MFG: 18 OCT 13

I want to edit my Contacts in Favorites.  Currently, they show a phone number.  I want to show a name such as organization or a meeting name.  When I go to edit, the edit goes to the phone or device address 1234567@xxxxxx.gov.   I check the users guide and I have not found a solution.  Any suggestions?

[Patrick McCarthy]

the contacts and favorites are in the device the Touch 10 is paired with. What device is that and what software version is it? Look at the user/admin guides for that device - the Touch 10 is just acting as an interface to that device. 

[StephenBurr92858]

The device shows the software version is CE 9.5.1 bejdeaf8256.  I pulled the manual for this version and review the instructions.  When I added a contact to Favorites, it will not allow me to change the label for the address I wish to call without changing the actual address.  For example, If I want label an address "Sally" it will edit the address, "1234567@xxxx.com", instead to "Sally" and make calling not possible.  Page 29 of the aforementioned manual and one of my contacts on the phone shows that I can have labeled addresses versus the actual address in the Favorites.  Note:  We do have provided directories on our system.

[StephenBurr92858]

Alibi:  The interface connects to the Cisco Webex Codec Plus, Model:  TTC7-25.  I pull this manual and it appears that a system administrator can only create the contact style I want to do?