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Cisco VC - Unable to connect to Amazon Chime

Hi Gurus,

 

I have a few video conferencing system that is working internally  (i.e. able to communicate to each other) and to some extent, externally too (towards Zoom and Bluejeans).
Somehow or rather, I am unable to connect to Amazon Chime as it always coming up with the unsupported media type error on my Expressway-E call logs (will attached this).
Was wondering if anyone has the same issue and if yes, what was done on your end to solve it.

I tried contacting the guys in Amazon for assistance but they are not much help.

Thanks,

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Re: Cisco VC - Unable to connect to Amazon Chime

Hello,

 

As per the below link cisco Vc endpoints are supported-

https://answers.chime.aws/articles/107/in-room-video-conference-room-compatibility-h323-1.html

 

But if you are getting unsupported media type try to collect diagnostics logs from both exp-C and E and try to check the SDP portion to see what is it negotiating with amazon chime.

 

If you are not able to figure out better to open a TAC for deeper analysis.

 

Thanks

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