cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1167
Views
0
Helpful
1
Replies

Cisco VC - Unable to connect to Amazon Chime

cHrome08
Level 1
Level 1

Hi Gurus,

 

I have a few video conferencing system that is working internally  (i.e. able to communicate to each other) and to some extent, externally too (towards Zoom and Bluejeans).
Somehow or rather, I am unable to connect to Amazon Chime as it always coming up with the unsupported media type error on my Expressway-E call logs (will attached this).
Was wondering if anyone has the same issue and if yes, what was done on your end to solve it.

I tried contacting the guys in Amazon for assistance but they are not much help.

Thanks,

1 Reply 1

Anurag Srivastava1
Spotlight
Spotlight

Hello,

 

As per the below link cisco Vc endpoints are supported-

https://answers.chime.aws/articles/107/in-room-video-conference-room-compatibility-h323-1.html

 

But if you are getting unsupported media type try to collect diagnostics logs from both exp-C and E and try to check the SDP portion to see what is it negotiating with amazon chime.

 

If you are not able to figure out better to open a TAC for deeper analysis.

 

Thanks

Please rate if helpful and mark as accepted solution if applicable....

Thanks
Please rate if it is helpful and mark as accepted solution if applicable....
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: