Cisco VCS 7.0.2 Call History

[ma.romero]

Hi,

I have a cluster of Cisco Telepresence Video Communication Server x7.0.2 and all weeks we restart the devices for maintenance but the call history disappear when the devices is restarted.

I try to find this call history but I couldn't find it.

Do somebody know where this call histroy is located or is deleted whenever the devices is restarted?

I need this call history for statistics, like a CDRs in Call Manager (or Unified Communication Manager)

Thanks in advance.

Best regards

[Vernon Depee]

Hello,

The call history for the VCS is stored in the VCS's clusterdb. This portion of the clusterdb is erased after a restart/reboot, so after the device has been restarted this information is more or less lost (at least I am not aware of any way to recover the data).

Are you using a TMS for CDR's? If so, the TMS will have all of the call information.

Also, why are you restarting the VCS every week for maintenance?

Thanks,

Vernon

[ma.romero]

Hi Vernon,

Ok, thanks for the information.

I know that the CDRs were deleted in every restart/shutdown of the VCS but I didn't know if VCS store the data in a internal database.

Yes I use TMS.

Yes, for maintenance I have to restart the VCS all weeks.

Thanks.

Best regards.

[adimchev · Accepted solution]

Hi,

you can try to access VCS as root and go to /mnt/hardisk/logs then look for "messages" log for the date you are interested in.Open it with any text editor and try to filter out on h225.setup and method=invite messages - these are your calls. There are also a lot of other messages.

Regards//Andrey

[ma.romero]

Hi Andrey,

Thanks for that info.

I will try to find the correct CDR logs for our call, because in this logs appears all searches, calls (completed, no answer, not completed,...)

Best regards.