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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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CISCO VCS E not accepting Incoming External Call

  • Search (408)
    • State: Completed
    • Found: False
    • Reason: Not Found
    • Type: H323 (Setup)
    • CallSerial Number: 02a1a373-6a82-4bb0-8666-xxxxxxxxxx
    • Tag: 7e3730c6-3599-418d-80dd-xxxxxxxxxx
    • Source (1)
      • Authenticated: True
      • Aliases (1)
        • Alias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: NetSol_TH
      • Zone (1)
        • Name: DefaultZone
        • Type: Default
    • Destination (1)
      • Alias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 870128xxx
    • StartTime: 2019-09-06 17:47:04
    • Duration: 0
    • SubSearch (1)
      • Type: Transforms
      • Action: Not Transformed
      • ResultAlias (1)
        • Type: H323Id
        • Origin: Unknown
        • Value: 870128xxx
      • SubSearch (1)
        • Type: Admin Policy
        • Action: Proxy
        • ResultAlias (1)
          • Type: H323Id
          • Origin: Unknown
          • Value: 870128xxx
        • SubSearch (1)
          • Type: FindMe
          • Action: Proxy
          • ResultAlias (1)
            • Type: H323Id
            • Origin: Unknown
            • Value: 870128xxx
          • SubSearch (1)
            • Type: Search Rules
            • SearchRule (1)
              • Name: LocalZoneMatch
              • Zone (1)
                • Name: LocalZone
                • Type: Local
                • Protocol: H323
                • Found: False
                • Reason: Not Found
                • StartTime: 2019-09-06 17:47:04
                • Duration: 0
                • Gatekeeper (1)
                  • Address: 53.xx.xx.xx (VCS-E Internal IP):0
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 870128xxx
              • Zone (2)
                • Name: LocalZone
                • Type: Local
                • Protocol: SIP
                • Found: False
                • Reason: Not Found
                • StartTime: 2019-09-06 17:47:04
                • Duration: 0
                • Gatekeeper (1)
                  • Address: 53.xx.xx.xx (VCS-E Internal IP):0
                  • Alias (1)
                    • Type: H323Id
                    • Origin: Unknown
                    • Value: 870128xxx
1 REPLY 1
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Re: CISCO VCS E not accepting Incoming External Call

You haven't given us any backend info - but it seems clear the incoming call is trying to reach "870128xxx", and the only search rule that it's hitting is local zone match and that alias isn't registered on that VCS. What is it really registered to? 

 

 

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