Re: CISCO VCS E not accepting Incoming External Call

gercelane · ‎09-10-2019

Search (408)
- State: Completed
- Found: False
- Reason: Not Found
- Type: H323 (Setup)
- CallSerial Number: 02a1a373-6a82-4bb0-8666-xxxxxxxxxx
- Tag: 7e3730c6-3599-418d-80dd-xxxxxxxxxx
- Source (1)
- - Authenticated: True
- - Aliases (1)
  - - Alias (1)
    - - Type: H323Id
    - - Origin: Unknown
    - - Value: NetSol_TH
- - Zone (1)
  - - Name: DefaultZone
  - - Type: Default
- Destination (1)
- - Alias (1)
  - - Type: H323Id
  - - Origin: Unknown
  - - Value: 870128xxx
- StartTime: 2019-09-06 17:47:04
- Duration: 0
- SubSearch (1)
- - Type: Transforms
- - Action: Not Transformed
- - ResultAlias (1)
  - - Type: H323Id
  - - Origin: Unknown
  - - Value: 870128xxx
- - SubSearch (1)
  - - Type: Admin Policy
  - - Action: Proxy
  - - ResultAlias (1)
    - - Type: H323Id
    - - Origin: Unknown
    - - Value: 870128xxx
  - - SubSearch (1)
    - - Type: FindMe
    - - Action: Proxy
    - - ResultAlias (1)
      - Type: H323Id
      - Origin: Unknown
      - Value: 870128xxx
    - - SubSearch (1)
      - Type: Search Rules
      - SearchRule (1)
        Name: LocalZoneMatch
        Zone (1)
        Name: LocalZone
        Type: Local
        Protocol: H323
        Found: False
        Reason: Not Found
        StartTime: 2019-09-06 17:47:04
        Duration: 0
        Gatekeeper (1)
        Address: 53.xx.xx.xx (VCS-E Internal IP):0
        Alias (1)
        Type: H323Id
        Origin: Unknown
        Value: 870128xxx
        Zone (2)
        Name: LocalZone
        Type: Local
        Protocol: SIP
        Found: False
        Reason: Not Found
        StartTime: 2019-09-06 17:47:04
        Duration: 0
        Gatekeeper (1)
        Address: 53.xx.xx.xx (VCS-E Internal IP):0
        Alias (1)
        Type: H323Id
        Origin: Unknown
        Value: 870128xxx

PJMack · ‎09-10-2019

You haven't given us any backend info - but it seems clear the incoming call is trying to reach "870128xxx", and the only search rule that it's hitting is local zone match and that alias isn't registered on that VCS. What is it really registered to?