CISCO Video Communication Server (VCS) Control Application failed

[christianfroehlich]

Dear Community,

There was follwing emegency alert: "Application failed" "An unexpected software error was detected in python (18649) signal 6 aborted" VCS seems to working still fine.

[Paulo Souza]

Hi Christians,

What is the versin of your VCS?

I remember I had some customers with the same problem in the past, they were not running the latest version, but after upgrading to the latest version the problem was resolved. Are you running the latest version? If not, I stronghly recommend you to upgrade your server.

Regards

Paulo Souza

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[Martin Koch]

Even with X7.2.2 you might see that:

https://tools.cisco.com/bugsearch/bug/CSCuh89327

Anyhow, X7.2.2 (latest) seems to be ok, so check that you have that one running

(check the release notes and other info, there might be dependencies in your deployment which

have to be matched as well).

I would recommend do a restart of the vcs if you have the chance.

If you see any issues I would recommend to open a TAC case.

I had one case where the ram was defective where I saw these errors, but the hole vcs

was going nuts, so if you do not have any strangeness then just live with it. I have seen

it on other perfectly fine looking vcs as well.

Please remember to rate helpful responses and identify helpful or correct answers.

[Alok Jaiswal]

HI Christian,

please open a TAC case and provide the system snapshot.

it necessary to check if the crash is same as mentioned in bug as said by Martin.

Rgds

Alok