Patrick, you have not understood anything.
I never once implied there we were scheduling a conference in TMS (and no no no, something that is in TMS does not mean it is Hybrid nor does it mean it is a conference).
We have CMR Cloud and Hybrid. Regardless and do mean regardless, whether it is an appointment (i.e. inviting the room itself i.e. no conference with no end points at all and so on), a Hybrid conference or a Cloud conference, it will appear in TMS. How? TMS is linked to these rooms and pulls those calendar entries the room has. I say again, whether an appointment, a Hybrid conference or a Cloud conference – all appear in TMS (key point to remember, the room is linked to TMS). I can demo this to you over WebEx if you have not yet seen or believe this phenomenon.
What are our users are trained to do I hear you ask? They use the WebEx plugin found within Outlook to schedule their Cloud (and only Cloud) conferences (before you say it, yes you can also create Hybrid meetings this way, but not when the user is CMR Cloud enabled). The image below illustrates a Cloud enabled a user and further below, a Hybrid user i.e. a user that is not enabled for Cloud (which is done via the WebEx admin portal). Compared to a Hybrid user, the two are very and clearly different. There is no way the user would have scheduled a Hybrid conference. The only conference type they can schedule is a Cloud because that is all that is available.
CMR Cloud
CMR Hybrid
I mentioned TMS simply because the error or response received by the user indicated TMS (which is incorrect, since it is a Cloud does not use TMS to book resources unlike Hybrid). I checked the appointment to see if it existed in TMS (be careful here, the room is linked in TMS).
Have I helped you understand it now? By the way, whoever marked your response as correct is lost....
I'll leave it here and go with WebEx directly.
Thanks,
Daniel
