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Beginner

CMS 3.1 C2W connection error

Hello all,

 

I have the following issue with a CMS3.1 new deployment. My issue is: I cannot get C2W connection working.

 

Here is the configuration:

 

cms> callbridge
Listening interfaces : a
Preferred interface : none
Key file : webAdmin.key
Certificate file : webAdmin.crt
Address : none
CA Bundle file : company-AD01-CA.cer
C2W trusted certs : webbridge3.crt
Callbridge cluster trusted certs : none


cms> webbridge3
Enabled : true
HTTPS listening ports and interfaces : a:443
HTTPS Key file : webbridge3.key
HTTPS Full chain certificate file : webbridge3.crt
HTTP redirect : Enabled, Port:80
C2W listening ports and interfaces : a:9999
C2W Key file : webbridge3.key
C2W Full chain certificate file : webbridge3.crt
C2W Trust bundle : webAdmin.crt
Beta options : none

 

webAdmin.crt corresponds to cms.company.local FQDN and is signed with company CA

webbridge3.crt corresponds to meeting.company.com FDQN and is signed by public CA

 

On the CMS GUI, the following is configured: (I removed the actual ID from ouput)

/api/v1/webBridges/<webbridge3 ID>

urlc2w://meeting.company.com:9999

 

In the CMS logs, I have the following error/warning each time I restart the callbridge service:

2020-12-2914:58:08.792InfoWB3Cmgr: Started C2W service
2020-12-2914:58:08.792ErrorWB3Cmgr: Could not find connection to update webbridge3 info
2020-12-2914:58:08.792InfoC2W: New webbridge3 <webbridge3 ID> registered
2020-12-2914:58:08.794Infodatabase sync operation complete (5)
2020-12-2914:58:08.805InfoWB3Cmgr: Could not find connection id for registration(<webbridge3 ID>) when trying to send configuration
2020-12-2914:58:08.813WarningC2W connection to web bridge <webbridge3 ID>: connection failure

 

When I open a web browser (either from LAN or from outside via Expressways) to https://meeting.company.com, the CMS is reachable but I have an error message "System is currently unavailable. Please try again later".

 

I guess something might not be correct regarding the callbridge and webbridge3 certificates trust relationship configuration but I cannot find out what is wrong.

 

Any ideas?

Thanks in advance for you help.

1 ACCEPTED SOLUTION

Accepted Solutions
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Beginner

Hello!

This is the solution:

you have to set these settings (client auth, server auth) in the template when you are releasing this cert.

MicrosoftTeams-image.png

View solution in original post

4 REPLIES 4
Highlighted
Beginner

Hello all,

 

Nobody has an idea regarding my issue?

 

Regards.

Highlighted
Beginner

I have the same issue and would be glad to find some ideas.

Highlighted
Beginner

Hello!

This is the solution:

you have to set these settings (client auth, server auth) in the template when you are releasing this cert.

MicrosoftTeams-image.png

View solution in original post

Highlighted

Hello vks-go

 

You are right, in fact you need to generate certificate for the callbridge using the Client and Web server template.

Thank you for your help!

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