07-23-2019 08:39 AM
Hi
Can anybody suggest the best approach where we can utilise both the ad-hoc call escalation feature in CMS but also the add participant from the user interface feature just released in CE9.8?
According to the documentation, escalation requires using a media resource group list but adding a participant must not. We really want both!
Many thanks, Chris
07-23-2019 09:32 PM
Hello Chris,
As per the release notes it seems utilizing both is not possible.
What i will suggest use add-hoc feature on personal or desk endpoints or users who do the ad-hoc more frequently and add participant feature on common VC rooms which is mostly used for scheduled meetings.
I think both is not allowed because of cascade conference is not supported on CMS. and it could create cascade conference.
To explain suppose your endpoint is in a conference call on CMS and you have applied MRGL for ad-hoc conference.
Now if you wanted to add another participant it will try to escalate a new conference call on CMS which is not possible as you are already in a conference call and cascading will not work.
Thanks
Please rate if it is helpful and mark as accepted solution if applicable..
07-24-2019 01:22 AM
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