CMS Call ID won't show up in TMS Booking Invite confirmation email

[mn4]

Hello everybody,

working on the TMS Email Templates in order to have CMS Call ID listed on the confirmation email.

Final goal is having users able to call the IVR number and enter the meeting by dialing the Call ID (which in my understanding TMS calls Numeric_ID).

Not sure why but the Numeric_ID does not appear on the confirmation email, despite being included in the email template.

Any clue?

Thanks in advance

MN

PS I have seen this here either, but no response:

https://community.cisco.com/t5/telepresence-and-video/cms-call-id-not-available-in-email-booking-tms/td-p/3344319

[Daniel Gagne · Accepted solution]

Hello mn4,

We finally figured out that the variable NUMERIC_ID is only viable within the

<FOREACH:VIDEO_ADDRESS></FOREACH:VIDEO_ADDRESS> section of the booking invite Template.

So if you want to add the information for the IVR you have to put in Inside of the <FOREACH:VIDEO_ADDRESS> section (see the red text):

......

<FOREACH:VIDEO_ADDRESS>

                <p style="font-family: Arial;font-size: 15px; line-height: 1em; color: #666666; font-weight: normal;; margin: 10px 20px 0px; padding: 0;">
                      {TELEPRESENCE_VIDEO_ADDRESS}: <VAL:VIDEO_ADDRESS>
                </p>
                <p style="font-family: Arial;font-size: 15px; line-height: 1em; color: #666666; font-weight: normal; margin: 5px 20px 0px; padding: 0;">
                {TELEPRESENCE_MEETING_PIN}:<span class="boldValue" style=" font-weight: bold;"><VAL:MEETING_PASSWORD></span>
                </p>              
                <h1 style="font-family: Arial;font-size: 16px; line-height: 1em; color: #666666;  margin: 24px 0 0px; padding: 0;">
                <span style="vertical-align: middle;"><b>{AUDIO_CONNECTION}</b></span>
                </h1>
                <p style="font-family: Arial;font-size: 15px; line-height: 1em; color: #666666; font-weight: normal; margin: 10px 20px 0px; padding: 0;">
                {Phone_Join_NumberToUseLabel}: <span class="boldValue" style=" font-weight: bold;">{IVR_Toll_Free_Number}</span>
                </p>              
                <p style="font-family: Arial;font-size: 15px; line-height: 1em; color: #666666; font-weight: normal; margin: 5px 20px 0px; padding: 0;">
                {MEETING_ID}: <span class="boldValue" style=" font-weight: bold;"><VAL:NUMERIC_ID></span>
               </p>
               <p style="font-family: Arial;font-size: 15px; line-height: 1em; color: #666666; font-weight: normal; margin: 5px 20px 0px; padding: 0;">
               {TELEPRESENCE_MEETING_PIN}:<span class="boldValue" style=" font-weight: bold;"><VAL:MEETING_PASSWORD></span>
               </p>

</FOREACH:VIDEO_ADDRESS>

......

Notes:

Some of the varialbles in the above are custom variable that we created in order to be able to set the text and the phone number to use to acces our CMS IVR.

CMS is not yet fully integrated to TMS and some of the available variables in TMS for the IVR are related to using the system WebEx.

The result would look like this:

Daniel Gagné vous invite à cette réunion. / invites you to this meeting.

Demo booking 

mercredi 24 avril 2019, 12:30 | 30 min

(UTC-05:00) Heure de l'Est (USA & Canada)

Rejoindre via Jabber* ou Vidéoconférence / Join Using Jabber* or Videoconference

Adresse de la vidéo / Video address: 768543@domain.com

**bleep** Réunion / Meeting PIN:123456

Rejoindre via téléphone / Join Using Phone

Phone number to use / Numéro à utiliser: 1-888-555-5555

ID de la conférence / Conference Id: 768543

**bleep** Réunion / Meeting PIN:123456

Rejoindre via Chrome** / Join Using Chrome**

https://domain.com/invited.sf?id=xxxxxxx&secret=xxxxxxx-xxxxxxx-xxxxxx-xxxxxxx

Hope this helps.

[mn4]

Thank you Daniel, I applied your tips and it is now working as expected indeed.

[Daniel Gagne]

Hi,
I'm glad I was able to help you.
Regards,
Daniel

[miladinovicg]

Thanks Daniel, this was very helpful tip!