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Colinzhong
Beginner

CMS IVR not accept DTMF

CMS IVR keeps saying "Please enter your caller id..." when called from PSTN. But calls to IVR works for DTMF, entering caller ID(Meeting ID) then joins the meeting. 

1 ACCEPTED SOLUTION

Accepted Solutions
Colinzhong
Beginner

issue fixed. In SIP Trunk to CMS, I changed DTMF Signaling Method from 'No Preference' to 'RFC 2833'

View solution in original post

3 REPLIES 3
Colinzhong
Beginner

issue fixed. In SIP Trunk to CMS, I changed DTMF Signaling Method from 'No Preference' to 'RFC 2833'

View solution in original post

Thanks for sharing Colinzhong. I was having this issue too but now it's working perfectly! Regards

Alex Houghton
Beginner

I have the same issue, works perfectly dialing the IVR from internal, but calls coming in from PSTN, keep asking for Meeting ID.

have tried changing the dtmf on the cms trunk from CUCM, no difference.

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