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CMS version 2.4.2 Branding issue

Georg Kehrer
Level 4
Level 4

Dear all

 

Does have anybody experience with CMS V2.4.2 and Branding?

2 x CMS on a VMware (in the LAB)

1 x CMS DB Server only


I can succesfull upload the File, I see also in the eventlog that it is succesfully published.

Ist was also successfuly working before with Rel 2.2.X

But now after a while tha Branding is gone awy and the default is visible.

I had a TAC case for that, and he means not enough space availabel on the Harddisk.

We have deleted some backup file, and then after restart is was working for a while.

 

<webBridges total="2">
<webBridge id="78836343-2999-4e25-8f13-82ded058851b">
<url>https://cms1.zhlab.intra</url>
</webBridge>
<webBridge id="982183bc-77e9-4d18-9cfa-6e919e65d183">
<url>https://cms2.zhlab.intra</url>

 

<webBridge id="78836343-2999-4e25-8f13-82ded058851b">
<url>https://cms1.zhlab.intra</url>
<resourceArchive>http://web-server-IP/Branding/webRTC_client/webRTC_client.zip</resourceArchive>
<resolveCoSpaceCallIds>true</resolveCoSpaceCallIds>
<resolveLyncConferenceIds>false</resolveLyncConferenceIds>
<idEntryMode>secure</idEntryMode>
<allowWeblinkAccess>true</allowWeblinkAccess>
<showSignIn>true</showSignIn>
</webBridge>
</webBridge>
</webBridges>

 

 

Result:
CMS1:

2018-12-06 16:53:51.256 Info web bridge link 2 connection established
2018-12-06 16:53:51.256 Info web bridge link 2: configuration request received (custom background url: serverUpload.sf?type=background&source=022d1e3c-28ec-45b7-8706-1c6bf177e3ce, logo url: serverUpload.sf?type=logo&source=022d1e
2018-12-06 16:53:51.350 Info successfully retrieved web bridge archive from "http://web-server-IP/Branding/webRTC_client/webRTC_client.zip"
2018-12-06 16:53:51.442 Info successfully pushed web bridge archive to "https://cms1.zhlab.intra/serverUpload.sf?type=archive&source=022d1e3c-28ec-45b7-8706-1c6bf177e3ce"
2018-12-06 16:53:52.256 Info web bridge link 2: configuration request received (custom background url: serverUpload.sf?type=background&source=022d1e3c-28ec-45b7-8706-1c6bf177e3ce, logo url: serverUpload.sf?type=logo&source=022d1e
2018-12-06 16:53:52.269 Info successfully retrieved web bridge archive from "http://web-server-IP/Branding/webRTC_client/webRTC_client.zip"
2018-12-06 16:53:52.376 Info successfully pushed web bridge archive to "https://cms1.zhlab.intra/serverUpload.sf?type=archive&source=022d1e3c-28ec-45b7-8706-1c6bf177e3ce"

 

CMS2:

2018-12-06 16:50:46.069 Info web bridge link 2 connection established
2018-12-06 16:50:46.070 Info web bridge link 2: configuration request received (custom background url: serverUpload.sf?type=background&source=9c7045fd-23d7-4379-bc03-e068fecfbbe2, logo url: serverUpload.sf?type=logo&source=9c7045
2018-12-06 16:50:46.084 Info successfully retrieved web bridge archive from "http://web-server-IP/Branding/webRTC_client/webRTC_client.zip"
2018-12-06 16:50:46.190 Info successfully pushed web bridge archive to "https://cms2.zhlab.intra/serverUpload.sf?type=archive&source=9c7045fd-23d7-4379-bc03-e068fecfbbe2"
2018-12-06 16:50:47.078 Info web bridge link 2: configuration request received (custom background url: serverUpload.sf?type=background&source=9c7045fd-23d7-4379-bc03-e068fecfbbe2, logo url: serverUpload.sf?type=logo&source=9c7045
2018-12-06 16:50:47.092 Info successfully retrieved web bridge archive from "http://web-server-IP/Branding/webRTC_client/webRTC_client.zip"
2018-12-06 16:50:47.202 Info successfully pushed web bridge archive to "https://cms2.zhlab.intra/serverUpload.sf?type=archive&source=9c7045fd-23d7-4379-bc03-e068fecfbbe2"

 

If I restart the Server the background /sign in logo comes back and then after a while 1-2h switch back to the default, without any failure in the eventlog.

 

Any tipps/ Input appreciated

 

Best regards
Georg

 

4 Replies 4

karansablok18
Level 1
Level 1
Hi Georg,

I am facing the same issue, did you managed to find out the solution?

If you upgrade CMS to 2.5, you can host branding locally on the callbridge and it's much easier, so if you only have one set of prompts etc, I'd suggest you try that way.

Thank you Nick, but we are using multi branding license and multiple sets.

I was Upgrade to 2.5 and use now the Local File (direct upload to the directory).

 

this is working very well.

 

 

Best regards

Georg