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Enthusiast

CMS web bridge issue

Hi,

I updated the web bridge URI from join.company.com to join.vc.company.com the log is reporting 'web bridge link 2: name resolution for "join.company.com.au" failed' 

Users can still get in via WebRTC

The CMS Web config has all the URI updated, services (and server) restarted, Certificates are all updated, no other services (xmpp, callbridge, etc) do not appear to be referencing any webbridgeURI.

Are there any other places I can look to get this error removed?

4 REPLIES 4
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Check your DNS, and make sure CMS can resolve the FQDN which points to the IP that the Web Bridge is listening on.  Also make sure that you have all the relevant SRV records in place, refer to Appendix A of the CMS 2.1 Single Combined Deployment Guides for more information.

Highlighted

Hi Patrick,

My webbridge works fine using the new join.vc.company.com.au URI, the issue is that since changing the configuration from join.company.com.au there are error logs are still reporting the old DNS name even though there is no configuration settings using the old URI entry.

Highlighted

It looks like your old webbridge URI still exists on the server. use the api

/api/v1/webbridges to find how many webbridges you have . If you see the other one, you will have to remove it so the server will not try do name resolution to the second link URL.

Highlighted

Think that s the right track, found two old join.company.com 

However when i delete them and restart I can go through the join process but gets sits there spinning on the black screen and never actually joins.

Is it possible one of the old ones is being referenced somewhere? if so how do i go about locating it.

<?xml version="1.0"?>
<webBridges total="3">
<webBridge id="47e2a63b-6e32-4bd3-9f24-bf4765a688f7">
<url>https://join.company.com.au</url>
</webBridge>
<webBridge id="43ffc8d2-3b40-4bfa-92e0-1711fb74ce3d">
<url>https://join.company.com.au</url>
</webBridge>
<webBridge id="b807ca59-5ed9-4067-bf56-ec7b194ef2ea">
<url>https://join.vc.company.com.au</url>
</webBridge>
</webBridges>

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