We have enable webbridge in CMS and publish by expressway. Everything works fine except in iPhone. Documentation say meeting app dont work through expressway so the only option is use browser with webrtc support. No problem in windows and Android, but in IOS al browser try to use the meeting app. Is there any browser in IOS which support the meeting app web client? Or is there any or her solution?
thanks in advance
Please check this and see that helps you.
When user joins as guest using CMS 2.3 Webbridge using Internet Explorer or Safari (any browser that allows Cisco Meeting App to be cross-launched), the link to download CMA client doesn't appear.
Any browser that allows cross-launching Cisco Meeting App when using with CMS 2.3 Webbridge
Revert to previous CMS 2.2 version or if keeping CMS 2.3, use Chrome browser.
Hope this Helps
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unfourtanly, this is not the case. The problem is: cma application dont work through expressway. So the only way is use webrtc supported browsers like Chrome, but even Chrome dont work in IOS. The answer is: Is there any browser in IOS which works as cma client itself ( not only ask me to install the app)?
Hello Carlos, you say: "Documentation say meeting app dont work through expressway". Can you tell me in which documentation you found this?
I´m experiencing similar situation using CMS 2.4 and Expressway 8.11.1 acting as reverse proxy. I cannot join a meeting as guest using iPhone. The Safari presents a message to open CMA App for Desktop and launch the App but don´t join. And if I copy the link and paste directly at the CMA App it doesn´t join either.
Chrome works fine on windows (both login and guest conenction).
Do you have a CMS Edge deployed also? iPhone does not support WebRTC, and when they receive the link on an iPhone, it opens a browser, and then after entering their name, and hitting Join, it tries to open the Cisco Meeting App, which will need to find the SRV _xmpp-client._tcp.domain publicly that points to CMS Edge. Currently Expressway does not support XMPP used by CMA. If you don’t have a CMS edge server, it is not going to be possible to have iPhones join as guests using the Join URL.
In order to get iPhones to be able to click a link, they will need come in as a XMPP guest client. That is why you would need to configure a CMS Edge server with a load balancer and trunk to CMS Core.
https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Deployment_Guide/Version-2-3/Cisco-Meeting-Server-2-3-Single-Split-Server-Deployment.pdf, page 23, section 2.4.1
Hope this answers your question.
is the limitation you mentioned about iPhone still valid for CMS 2.7 with Expressway 8.11.4 (no CMS edge)? as I'm using this setup and iPhones can't join at all with an message "Lost connection to server attempting reconnect".
or if anyone faced the same please let me know