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CMS XMPP connection failed to connect to due to unknown error

csrlima
Level 3
Level 3

Hi  , i have my xmpp not working also. I have just one server with webbridge,callbridge,xmpp services running.

My CMS is v2.9 yet , and i  have multidomain , ie, local.domain to servers   and external.domain to webrtc:join.external.domain

I think i must have certificates for xmpp server , and call bridge xmpp trust , and webbridge trus xmmp with CN=HOSTNAME CMS SERVER .local.domain   and SAN=join.external.domain , is this correct?

Can i use selfigned cetificates to acheive this? When i try selfsigned certificates i only can crate it with CN . SAN seems to be not supported. 

 

My error in CMS WEB GUI are this:


XMPP connection failed to connect to due to unknown error (1 second ago)
Authentication service no authentication components found

Date Time Fault condition
2021-02-04 12:13:51.913 XMPP connection to "" failed

Recent errors and warnings
Date Time Logging level Message
2021-02-04 12:14:35.037 Warning XMPP component presented bad certificate: hostname validation result: 4 (error), certificate status: 0 (good)

 

Can someone help?

 

1 Reply 1

I recommend internal certificate to be signed by your internal CA from local.domain and  don’t use a self signed certificate.

 

One more thing Have your created all  required srv records internally.

 

Below  mentioned  is one of the best   document which you can refer for CMS deployments. 

https://cmslab.ciscolive.com/pod2

 



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