CMS XMPP connection failed

[arielroza]

I was renewing the certificates for a CMS 2.5.2 three-server cluster, and I cannot get rid of one annoying error message.

In only one of the nodes, the admin web page shows the error: “XMPP connection: failed to connect to <self ip> due to TCP Failure”

The key points here are:

• All the servers are using the same cert. All the services use the same cert: webadmin, webbridge, callbridge, xmpp.
• All the services are up. Via command-line I got SUCCESS for every and each one of them.
• The xmpp service on the other two remaining servers are ok, although they showed the same message previously
• I rebuilt the XMPP cluster and all three servers are configured the same.

The Event Log shows:

XMPP failed connection to <self ip>:5223

XMPP connection dropped while session was live for reason 3

XMPP Component connection disconnected due to failure: "tcp failure"

Does anyone have a suggestion on where to look?

[Nithin Eluvathingal]

Check you SRV _xmpp-client configuration.

[arielroza]

Hi, Nithin,

The SRV records shoudn´t be a problem. The XMPP service is not in use by any client. 

I get the error on the Status -> General admin page. The error happens in only one server, not all of them, and its a TCP error, not a DNS one.