cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
432
Views
0
Helpful
2
Replies
Highlighted

Codec Issue

Hello Everyone,

 

The power LED of  Cisco CTS-Codec-PRI-G2R is showing off. Whereas we are getting the working sound from this codec. And sound is getting off while disconnecting the power cord. The power cord is also tested with another codec and it is working fine. Other 3 codec are working fine.

 

Due to this issue , our TP is showing not registered in CUCM.

 

Please provide any suggestion on this.

2 REPLIES 2
Rising star

Re: Codec Issue

The power LED being off is clearly a hardware problem (even though it sounds like it's somewhat functional). I'd recommend opening a ticket with TAC, it's likely this will need to be replaced. 

VIP Advisor

Re: Codec Issue

Those CTS TX9ks have two codecs in them, so, while one isn't working, the other things you're experiencing working would be going through the other one.

You will need to replace the one that doesn't work.  See Replacing a Codec—Part Number CTS-CODEC-PRI-G2R= or CTS-CODEC-PRI-RCH= (PRC) 

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards