Codian MSE 8000 - Quality of Shared Content

[Andrew Vasel]

In comparing calls that are traditionally connected using an endpoint's multisite option versus calls that are connected utilizing a Codian MSE 8000, it is noticeable that shared PC content is much clearer and sharper via the traditional means and surprisingly less clear and blurrier when sharing PC content in a conference hosted on the MSE 8000.

Has anyone else experienced this? If so, were you able to resolve it? Am I missing a setting somewhere?

[luchand]

Which model of MSE 8000 blade are you using here? Which software version is it running? Also, what sort of endpoints are you using here?

It would be worth taking a look at the statistics pages both of the endpoint and the MCU to see what codec and resolution are being used for the h.239 channel - that will probably explain the difference in quality if they're different.

[Andrew Vasel]

8510 Media2 Blade - latest firmware available - we are using all different types of codecs (MXP, E20's, C-series, and Movi)

it just seems like they recreated the wheel with how content is shared with the only possible benefit being to Movi users - not only does the PC content not look even comparatively close to a standard call's shared content, it doesn't even maximize to the full screen (even when switching to a single screen layout)

[Andrew Vasel]

I was able to resolve this - it looks like it was a single setting configured incorrectly.

'Display content in normal video channel' should have been set to disabled instead of enabled.