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Content Server High Memory Usage

We've been noticing our Content Server this morning has been using a lot of memory, up to around 93%.  The top process is "helper.exe", it hasn't been transcoding or sending media files to external storage for about an hour now.

What is the typical memory used when the server is at idle?

1 ACCEPTED SOLUTION

Accepted Solutions

Magnus Ohm
Cisco Employee
Cisco Employee

Hey Patrick. What you see is not normal. Either reboot or try running the tcs repair procedure and see if it rectifies the issue.

/Magnus

Sent from Cisco Technical Support iPhone App

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5 REPLIES 5

Martin Koch
Advocate
Advocate

This is from a non clustered 2nd generation TCS with S5.3 (and hd option key):

which is up for around 1 month with dayly recordings. This is in "idle mode":

Maybe Magnus or somebody else has some comment on what causes the high load on the TCS helper process.

If you think it should do nothing and no transcoding or whatever job is queued, I would start with a reboot

and keep on monitoring the load.

Please remember to rate helpful responses and identify

This is our TCS (unclustered) last night under no load, which has daily recordings all the time.  The helper process has been sitting high for days.  I'm about to restart the server to see if there is any change, and monitor for the next few days.

Magnus Ohm
Cisco Employee
Cisco Employee

Hey Patrick. What you see is not normal. Either reboot or try running the tcs repair procedure and see if it rectifies the issue.

/Magnus

Sent from Cisco Technical Support iPhone App