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CTS 1.8: Audio add-in (PSTN call) not heared at all sites

yongcai1998
Level 1
Level 1

We had a multipoint meeting where we added a cellphone user(only audio add-in). using CUCM 7.x+CTS1.8.x+ Gateway(for cellphone add-in)

the operation steps  :

(1)start the multipoint meeting

(2)using 7975 's UI,  press "comfirm " button , input the Phone NO. of cellphone , and after cellphone answer the call , "comfirm" once

more to join the cellphone in the multipoint meeting.

problem:

The cellphone can hear every endpoints' audio,but the audio of the cellphone was not heard at all endpoints except the CTS500 who add this cellphone in.

i guess it's maybe because of the security level that caused this problem. so i checked the security profile of  each devices:

1. CTS : phone security profile is default security profile:

  Authentication mode : By existing certificate (precedence to MIC)

2. IPphone 7975: phone security profile is default security profile:

  Authentication mode : By existing certificate (precedence to MIC)

3. audio call's Gateway : using default SIP trunk security profile:

  outgoing transport type: TCP

so any experts or users can help me to figure out this problem? thanks very much!

1 Reply 1

rinishar
Level 1
Level 1

Hey,

I also had a n issue for audio add-in.

Where the user is not able to audio add-in the PSTN number.

I tried several number but none could join as audio only participant.

Please provide some insight on this issue.