On one of our CTS-1300-65 I´ve recognized a red x at display status, but there is no issue and the status seems to be ok:
|Status||Video cable: OK; Power Cable: OK; Display Diagnostics: OK|
We´re running CTS 1.9.3 but I think we had this issue also with older releases.
Could you provide the LED error indication as well.
you will find a sequence in LED color and blinking
Orange 1 time, Green 2 times,, or Orange 1 time, Green 3 times etc.
please let us know if the provided step helped you to get the led status and sequence.
Orange 1 time, Green 1 time continuously
The boot code and app code versions indicate that the codec is connected to the wrong port on the display. Move the HDMI cable connection to the other port on the bottom of the display and the error should clear up after a few minutes.
It is possible to do this without removing the display.
First they would need to remove the cabinet cover as outlined in step #3 here:
Then move the cable to the port labeled codec in the image 6-2 here:
I know this is an old post but after moving a CTS1300 I had the red X by the display and this was exactly what the issue was - Thanks Paul!
here are the results:
Its on both the sides front and back and its clearly visible if someome stands in front, you may find it on the bottom panel of the screen in the front and just opposit on the back side as well just look at the sequence of the led colour I will try if I can send you a video showing the same.
Sent from Cisco Technical Support Android App
I also have an issue wherien the LED is solid orange and below is the display status from CLI. Tried force upgrade and factory reset of the display but no success.
Display_Serial : INFO:Display is disconnected.
Display_Hardware_ver : INFO:Display is disconnected.
Display_Model : INFO:Display is disconnected.
Display_BootCode_Ver : INFO:Display is disconnected.
Display_AppCode_Ver : INFO:Display is disconnected.
Could you please share the LED status information for the Gen 3 display? What color and status of LED corresponds to what issue ?
As per the LED light it seems the screen is in standby/suspended mode.
and the same is showing that the dispaly is disconnected.
Make sure that the HDMI is connected on the primary Port not on secondary.
Primary HDMI port: the port further from the center.
Secondary HDMI port: the port closer to the center.
i do not have the document which i can share however you can try itif not aleady checked.
let us know the result.