CTS 3200 with 14 seats

[nizamuddinsyed]

we have a CTS 3200 with 14 seats and in CUCM it is configured for 8 seats in the second row. In CTM it this shows with error. When I log into the codec in System Status I see a red cross mark. In status details I red cross next to Microphone. Under status for Rear left I find 1 green tick and 1 red X same for Rear right. I have checked the connection and they are fine. Is someting wrong in the configuration or this is a bug? Any help would be really helpful.

[Rafal Szeremeta]

Hello

If understand correctly you have 4 microphones mounted on the back table? Can you perform hardware troubleshooting and test microphones to make sure that all 4 working. If 2 of them are ‘dead’ most likely they not plugged to the right port in A/V unit. What version of CTS are you using?

Regards

Rafal

[nizamuddinsyed]

Thank for your time.

You are correct I have 4 microphones on the back table. I have performed the testing and the connections look fine. I am using CTS version 1.6.5.0. These microphones are working. What could be the issue?

[Rafal Szeremeta]

Hello

It would help if you could post screenshots from Web Gui and picture of AV unit with microphone connected.

Please make sure that all you 7 microphones are connected to the right port.

Left is white, green is centre, red is right (facing system)

Front table:

Left to white 1

Centre to the codec

Right to the red 1

Back table:

Right: number 2 red

Centre right: number 3 green

Centre left: number 2 green

Left: number 3 white

If you change any, please reboot all 3 codecs after.

Regards.

[nizamuddinsyed]

Thank you for your reply. The connections are same as you mentioned when I checked them. but

let me check once again. I can't send you the pics as I support from remote and it would take time for me to get the pics

.

I will keep you updated once I recheck the connections.