03-07-2011 02:07 AM - edited 03-17-2019 10:13 PM
Hi,
We have a CTS1300 system running on version 1.7.
Since a few days, we are expierencing problems with the VGA connecter which is used for a presentation device.
When we plug in the VGA cable, the laptop screen is duplicated on the TV screen, but with a red overlaying color. After a random amount of time, the screen turns back to normal.
I tried looking for the answer elsewhere, but no luck.
Is this a known issue, or might this be a defect cable?
Thanks in advance,
Michael
03-07-2011 10:20 AM
Hi Michael,
One test I recommend is under CTS Admin | Troubleshooting | Hardware Setup | Presentation devices
Do the VGA test
Can be the cable, yes, I would try different laptop and then replace VGA cable.
Havent seen any reports for this in 1.7
03-07-2011 11:58 PM
Hi Gogasca,
Thanks for your reply.
We tried multiple laptops, same result. So I'm afraid we have a faulty cable.
I will do the VGA test to be sure.
Best regards,
Michael
03-09-2011 04:28 AM
So,
A collegue of mine upgraded the codec firmware from version 1.7.0(4709) to the lastest version 1.7.1(4864).
We did a conference call and he connected the VGA cable. On his side, the screen turned red, but on my side the presentation was normal color.
When he was not in a call and he plugged his VGA cable in, the screen also turned red.
We did a VGA test, but no result.
I think I'll create a TAC case for this, I got the logfiles.
Any other suggestion?
Thanks,
Michael
04-08-2011 05:00 AM
Hi there,
I created a TAC case and we got a spare cable sent. Unfortunately the same problem still occurred.
After that we got a replacement codec.
The problem is fixed now! It was a hardware issue.
11-14-2011 06:58 AM
Wow, that's really interesting.
I have a CTS-1100 which has the exactly same issue, but we're running release 1.7.0.2(4719).
BTW: If it would be a cabling/cable problem, the remote guys would not have a good pic. :-)
Did the local preso look similar to mine (see attached pic)?
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