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Arbenjamin
Beginner

CTS500 IP Phone 7975 can't register to CUCM 8.0

Hi, I am new in cisco video conference area, so I found some problem in biulding our company lab environment,

I have configured CUCM with software version 8.0, and CTS-500 can register as a SIP endpoin.

For example, CUCM with IP 192.168.30.2 , while CTS-500 with IP 192.169.30.7

However, the IP Phone 7975 is connected to the CTS-500 with PoE, and it can't register to CUCM.

I have double check the MAC address of the IP phone in the CUCM configuration to ensure there is no typo error,

In order to trouble -shoot it, I get the IP address of the IP-Phone by switch CDP, and I found it is not same as CUCM.

For example, the directory number is different with the CTS-500.

Please help.

THank you,

Ben Lai

1 ACCEPTED SOLUTION

Accepted Solutions
Marwan ALshawi
Advisor

It's better to configure the and cts with static ip but not must

Check option 150 in ur dhcp configuration if its providing the right ip of cm

Once the phon register it has to share the same line with the cts to work

Also make sure u got the medlit service configured correctly too

Good luck

Sent from Cisco Technical Support iPhone App

View solution in original post

4 REPLIES 4
Marwan ALshawi
Advisor

It's better to configure the and cts with static ip but not must

Check option 150 in ur dhcp configuration if its providing the right ip of cm

Once the phon register it has to share the same line with the cts to work

Also make sure u got the medlit service configured correctly too

Good luck

Sent from Cisco Technical Support iPhone App

View solution in original post

Where can I download the software of MIDlets, I can't it under the software download page of cisco.

Can anyone provide the link for me ?

Many Thanks.

Ben Lai

Hi Ben,

http://www.cisco.com/cisco/software/navigator.html

Select Products > TelePresence > TelePresence Endpoints - Personal > TelePresence Office > Cisco TelePresence System 500 Series > Cisco TelePresence System 500-37

Select the Midlet files according to software version running on CTS 500 Codec, like if you running 1.7.2 code download TSPM-1.7.2-P1-1S.jad and TSPM-1.7.2-P1-1S.jar.

Upload these files to your CUCM from OS Admin, restart TFTP Services. Check the below link on how to configure Midlets:

http://www.cisco.com/en/US/partner/docs/telepresence/cucm_cts/cucm_cts_admin_book/guide/cucm_cts_admin_midlets.html#wp1052908

HTH

Arun

Thank a lot.

It is really helpful.

Ben Lai

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