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Dial in to CMR from city line

agipkcoat
Level 1
Level 1

Dear Experts

We have CMR on premise  and able to dial in to from Jabber and VCU  via SIP, but how to setup CMR  template and CUCM patterns to able to dial in to CMR from city line and deskphones

We have DN in format XXXX and  dedicated cityline number in format 92XXXX

Regards, Ruslan 

1 Reply 1

Daryl Clark
Level 1
Level 1

We accomplished this through Unity Connection.

1. We created a CTI for our pilot number in CUCM and sent it to Voicemail (Unity Connection).

2. In UC we created a System Call Handler for that extension.

3. We set the standard greeting to a recording we found online that says something along the lines of "Please enter your conference bridge number". We found ours professionally recorded online from a free audio file website, but you can record your own if you'd like.

4. On the greeting page, we selected "Allow Transfers to Numbers Not Associated with Users or Call Handlers"

5. In "Default System Transfer" we added the extension blocks for our CMRs to allow a transfer from the Call Handler back to CUCM to access the CMR.

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