Hello,
I have installed a videoconferencing infrastructure integrated with Cisco Voice infrastructure. Video infratructure has MCU4500, Cisco TCS, VCS, VC endpoints and Voice infrustructure has CUCM, Contact Center application and ip phones. I created a trunk between VCS Control and CUCM and everything is working except one. My problem is about sending DTMF.
Actually we installed these systems in a bank to provide the customers video call center and to record all video calls. For this I created a permanent conference with predefined endpoints Cisco TCS, Call Center number. When I call the conference from any endpoint it dials the TCS and Call Center number automatically. And when call center ivr asks me to press some keys, i press. But MCU doesn't send my keys to the call center endpoint. What do you think is the problem?
Also I need to ask a question. I will have several conferences. And I want to forward the calls between conferences if one of them is busy. Is it possible to do that on VCS. We did that on Call Manager but for that I need to register MCU directly to the CUCM. I could register MCU to the CUCM but now I also need to integarate CUCM with Microsoft Active Directory. In this case I can not import the users wich has numeric user id from AD.
I appreciate your suggestions,
Best regards,
Tufan
