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cjoseph23
Beginner

DTMF via Crestron Touchpanel connected to MX200

VCS x7.2

MX200 TC5.1.4

We have multiple MX200s in our building which are controlled by a Crestron touchpanel.  We have disconnected the cisco touchpanel from these units.

The issue that we are experiencing is when I am on a connected call, I cannot enter DTMF tones.  I calll into our MCU and try to enter DTMF but nothing appears to be sent.  Also I call into a audio bridge on our CUCM and I cannot enter the participant code.  I can call the bridge but once connected i cannot send DTMF

Is there a way on the MX200 (maybe through xfeedback commands) to see realtime if any DTMF is being sent from the Crestron to the MX200?

Regards,

CJ                 

5 REPLIES 5
thobonho
Beginner

Hi CJ,

Don't know if it's possible to activate something like a debug console, but how does exactly the Creston communicate with the MX200? Via the API I assume, right? So, if you telnet/ssh the MX200, does the "xCommand DTMFSend" work?

See there for more details on how to run this command:

http://developer.cisco.com/web/telepresence-developer/API/C-series/C90/TC5.0/xCommand.xml.html#DTMFSend