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DX 80 Configuration lost after upfrade

Hello ,

After loading the new firmware of DX series <sipdx80.10-2-5-60> to CUCM, and pushed on an individual DX 80 equipment, after the installation being successful, the system has lost all his configuration (Network).

Do resolve this issue, i need to enter manually the IP ,GTW and the tftp server.

Can you please advise how to get this issue resolved?

Regards,

Firdaush

 

3 REPLIES 3
Cisco Employee

Hi Firdaush,

Hi Firdaush,

This is because of a known bug with DX80

https://tools.cisco.com/bugsearch/bug/CSCux14111/?reffering_site=dumpcr

IPv4 Configuration disappears after upgrading firmware
CSCux14111
Description
Symptom:
IPv4 Configuration disappears after upgrading firmware

Conditions:
ANDROID version

Workaround:
No workaround

Further Problem Description:
IP default configuration is "USE static IP" unchecked. Also when going to different versions of ANDROID there is always a Factory Reset done by DX itself. (Not by user.) That is why IPv4 Configuration disappears.
Manish
- Do rate helpful posts -

Hi Manish,

Hi Manish,

Known affected release:  10.2(4) from the BugID you stated nut not the  sipdx80.10-2-5-60.

 

Highlighted
Beginner

I had the same thing happen

I had the same thing happen when upgrading to 10-2-5 (154) 

Any ETA on a fix? 

:(

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