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Beginner

DX,EX Phonebook issue

Hi

DX and EX cannot find any user with directory option. DX70 ver. CE8.3.

I tried to configure phonebook to CUCM with URL https://<CUCM-IP-Address>:8443/cucm-uds/users but not sucess.

I have a TMS but the same to try to reach TMS phonebook.

Any suggestions? Thanks in advanced 

5 REPLIES 5
Participant

What version of CUCM and TMS

What version of CUCM and TMS are you running?

Beginner

TMS 15.4

TMS 15.4

CUCM 10.5

I configure the phonebook in TMS with the source CUCM, I can reach correctly the URL from PC, but DX or EX show not users in directory. Then I change the phonebook type to CUCM with UDS URL but same result

Below output from DX70 SSH connection

xcommand Phonebook Search PhonebookType: Corporate

OK
*r PhonebookSearchResult (status=Error):
*r PhonebookSearchResult Reason: "Unable to search using empty phonebook URL"
** end

.

Participant

Check this troubleshooting

Check this troubleshooting guide - you are missing something. 

http://www.cisco.com/c/en/us/support/docs/conferencing/telepresence-management-suite-tms/118705-technote-tms-00.html

Also note you can use TMS to source the phonebook - from your description and the results it sounds like right now you are pointing the endpoint to a phonebook that doesn't exist. 

Another reference point for you: http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/ce80/administerting-endpoints-running-ce80-on-ucm-1101.pdf

Highlighted
Beginner

In case anyone comes across

In case anyone comes across this as we've just had the same thing, reboot the endpoint, something stuck, could be a bug but not worth the hassle investigating :)

Contributor

How exactly did you configure

How exactly did you configure TMS to reference CUCM? Do you have CUCM nodes added to TMS? Or were you trying to use the CUCM URL as a manual phonebook?

Here is how I have my CUCM phonebook configured in TMS.

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