We have successfully used MRA with a DX80 but are now wishing to also use Extension Mobility on these devices. Does anyone know if this is supported? Whilst the "EM" option appears within the Settings menu, it has an error that the server cannot be reached. Therefore, I assume it is not tunnelled through MRA properly.
Any thoughts appreciated.
As per the following
When using Expressway Mobile and Remote Access to connect to services from outside the corporate firewall, the client does not support:
I could not find any specific info for DX series on latest version but this looks to apply to all clients. However, anyone else with different or additional info is welcome.
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David, how are you getting MRA to launch or connect from the Dx80? Our environment is updated with all the supported code: CM, Expressway and DX firmware. My Jabber client works with MRA, however I cant get this DX80 to even show me anything in regards to connecting via MRA.
What does it look like on the DX80? Did you have to press something in settings?
Thanks in advance
The documentation is pretty poor. The first step here is incorrect. The Product specific information field they are referring to is within the device itself. There is no Device>Device Settings > Product Configuration menu option.
|Step 1||In the Settings application, tap More....|
|Step 2||Tap Reset network settings.|
|Step 3||Uncheck Enable automatic local telephony discovery and tap Reset. The network connection is reset. If the device is connected to a wired network, it will reconnect automatically. If the device is deployed wirelessly, you need to connect to a Wi-Fi network. When the device connects to a network, the Enter TFTP server screen displays.|
|Step 4||Tap Expressway.|
|Step 5||Fill in the Service domain, Username, and Password fields.|
|Step 6||Tap Sign in.|
I've not yet made this work, waiting on a public Cert.
We are running CUCM 10.5(1), and I uploaded the latest DX COP file, but I still don't see the "User Credentials Persistent for Expressway Sign In " option under my device. Do we need to upgrade our CUCM?
Also, we have a split DNS scenario. We address this for Jabber clients by setting the voice services domain in the Jabber config file to point to our internal DNS name. How will this work with the DX80?
Yes, our devices now connect over MRA (DX, 8800, 7800). First question is does your Jabber Client work over Collab Edge\MRA? If it does then I just followed the steps in the guide posted in this room: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/dx/series/admin/1024/DX00_BK_C12F3FF5_00_cisco-dx-series-ag1024/installation.html#DX00_RF_CA8F3827_00
Then click on the link labeled "Convert a Device to Mobile and Remote Access through Expressway" - This was my hang up, resetting network settings. This forced the login for Expressway to come up. Don't over look the link to launch the Collab Edge login, as its in small font size.
Thanks foyour quick response.
Jabber VPNless works fine, I have also registered one SX10 over MRA and works.
I have checked the guide you showed but does not comment any about certificates, do I need to load a certificate in DX80?
My CUCM version is 10.5.2.10000-5.
Other options e.g. User Credentials Persistent for Expressway Sign In is not shown on device.
Also check the certificates on Expressway. You can refer on this discussion and issue have been resolved. The endpoint was DX70 and should work the same for DX80 in your case.