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Nick Boylan
Beginner

E20 network logs

We have a problem with call quality to certain sites accross europe on an E20.

I would like to look at the network logs on the E20 to find out if there is any packet loss etc.

I have logged into the E20 and looked at Historical logs but cannot find anything relating to packet loss.

Can anyone advise on where I would find this information on the endpoint?

3 REPLIES 3
ginowrief
Beginner

normally, you can find out the information from the VCS-C (if the system has regsitered) in the Call details.

Hope the answer will help you.

Hi Nick,

Logs will not have details for the packet loss .

You can use xstaus cammnad during call , It will provide information about call ststus , packetloss etc..

Kind regards,

Dharmmesh

Hi,

Following detail you will get .

call status :

s Call 2 Status: Connected

*s Call 2 Direction: Outgoing

*s Call 2 Protocol: "h323"

*s Call 2 RemoteNumber: "3997"

*s Call 2 CallbackNumber: "h323:3997"

*s Call 2 DisplayName: "bglmcu4501"

*s Call 2 TransmitCallRate: 320

*s Call 2 ReceiveCallRate: 368

*s Call 2 Encryption Type: "None"

*s Call 2 MainVideo: Active

*s Call 2 Presentation: Idle

*s Call 2 IsMCU: Yes

*s Call 2 FECC: On

Packet loss , gitter information .

Conference Line 1 Mode: Private

*s Diagnostics Call 2 Channels IncomingAudioChannel 9 Netstat 1 Jitter: 0

*s Diagnostics Call 2 Channels IncomingAudioChannel 9 Netstat 1 Packets: 3005

*s Diagnostics Call 2 Channels IncomingAudioChannel 9 Netstat 1 Loss: 0

*s Diagnostics Call 2 Channels IncomingAudioChannel 9 Netstat 1 Drop: 5

*s Diagnostics Call 2 Channels IncomingAudioChannel 9 Netstat 1 Bytes: 490543

*s Diagnostics Call 2 Channels IncomingAudioChannel 9 Netstat 1 ChannelRate: 65000

*s Diagnostics Call 2 Channels IncomingAudioChannel 9 Netstat 1 MaxJitter: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 12 Netstat 1 Jitter: 18

*s Diagnostics Call 2 Channels IncomingVideoChannel 12 Netstat 1 Packets: 1885

*s Diagnostics Call 2 Channels IncomingVideoChannel 12 Netstat 1 Loss: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 12 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 12 Netstat 1 Bytes: 1641379

*s Diagnostics Call 2 Channels IncomingVideoChannel 12 Netstat 1 ChannelRate: 243000

*s Diagnostics Call 2 Channels IncomingVideoChannel 12 Netstat 1 MaxJitter: 18

*s Diagnostics Call 2 Channels IncomingVideoChannel 15 Netstat 1 Jitter: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 15 Netstat 1 Packets: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 15 Netstat 1 Loss: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 15 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 15 Netstat 1 Bytes: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 15 Netstat 1 ChannelRate: 0

*s Diagnostics Call 2 Channels IncomingVideoChannel 15 Netstat 1 MaxJitter: 0

*s Diagnostics Call 2 Channels IncomingDataChannel 16 Encryption Status: Off

*s Diagnostics Call 2 Channels IncomingDataChannel 16 Netstat 1 Jitter: 0

*s Diagnostics Call 2 Channels IncomingDataChannel 16 Netstat 1 Packets: 1

*s Diagnostics Call 2 Channels IncomingDataChannel 16 Netstat 1 Loss: 0

*s Diagnostics Call 2 Channels IncomingDataChannel 16 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels IncomingDataChannel 16 Netstat 1 Bytes: 40

*s Diagnostics Call 2 Channels IncomingDataChannel 16 Netstat 1 ChannelRate: 0

*s Diagnostics Call 2 Channels IncomingDataChannel 16 Netstat 1 MaxJitter: 0

*s Diagnostics Call 2 Channels OutgoingAudioChannel 10 Netstat 1 Jitter: 0

*s Diagnostics Call 2 Channels OutgoingAudioChannel 10 Netstat 1 Packets: 2823

*s Diagnostics Call 2 Channels OutgoingAudioChannel 10 Netstat 1 Loss: 0

*s Diagnostics Call 2 Channels OutgoingAudioChannel 10 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels OutgoingAudioChannel 10 Netstat 1 Bytes: 448730

*s Diagnostics Call 2 Channels OutgoingAudioChannel 10 Netstat 1 ChannelRate: 63000

*s Diagnostics Call 2 Channels OutgoingAudioChannel 10 Netstat 1 MaxJitter: 0

*s Diagnostics Call 2 Channels OutgoingVideoChannel 13 Netstat 1 Jitter: 7

*s Diagnostics Call 2 Channels OutgoingVideoChannel 13 Netstat 1 Packets: 3519

*s Diagnostics Call 2 Channels OutgoingVideoChannel 13 Netstat 1 Loss: 0

*s Diagnostics Call 2 Channels OutgoingVideoChannel 13 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels OutgoingVideoChannel 13 Netstat 1 Bytes: 1821301

*s Diagnostics Call 2 Channels OutgoingVideoChannel 13 Netstat 1 ChannelRate: 255000

*s Diagnostics Call 2 Channels OutgoingVideoChannel 13 Netstat 1 MaxJitter: 7

*s Diagnostics Call 2 Channels OutgoingDataChannel 17 Encryption Status: Off

*s Diagnostics Call 2 Channels OutgoingDataChannel 17 Netstat 1 Jitter: 0

*s Diagnostics Call 2 Channels OutgoingDataChannel 17 Netstat 1 Packets: 2

*s Diagnostics Call 2 Channels OutgoingDataChannel 17 Netstat 1 Loss: 0

*s Diagnostics Call 2 Channels OutgoingDataChannel 17 Netstat 1 Drop: 0

*s Diagnostics Call 2 Channels OutgoingDataChannel 17 Netstat 1 Bytes: 51

*s Diagnostics Call 2 Channels OutgoingDataChannel 17 Netstat 1 ChannelRate: 0

*s Diagnostics Call 2 Channels OutgoingDataChannel 17 Netstat 1 MaxJitter: 0

Audio Video protocol .

ediaChannels Call 2 IncomingAudioChannel 9 Encryption Status: Off

*s MediaChannels Call 2 IncomingAudioChannel 9 Audio Protocol: AACLD

*s MediaChannels Call 2 IncomingAudioChannel 9 Audio Mute: False

*s MediaChannels Call 2 IncomingVideoChannel 12 Encryption Status: Off

*s MediaChannels Call 2 IncomingVideoChannel 12 ChannelRole: Main

*s MediaChannels Call 2 IncomingVideoChannel 12 Video Protocol: H264

*s MediaChannels Call 2 IncomingVideoChannel 12 Video FrameRate: 29

*s MediaChannels Call 2 IncomingVideoChannel 12 Video ResolutionX: 512

*s MediaChannels Call 2 IncomingVideoChannel 12 Video ResolutionY: 288

*s MediaChannels Call 2 IncomingVideoChannel 15 Encryption Status: Off

*s MediaChannels Call 2 IncomingVideoChannel 15 ChannelRole: Presentation

*s MediaChannels Call 2 IncomingVideoChannel 15 Video Protocol: Off

*s MediaChannels Call 2 IncomingVideoChannel 15 Video FrameRate: 0

*s MediaChannels Call 2 IncomingVideoChannel 15 Video ResolutionX: 0

*s MediaChannels Call 2 IncomingVideoChannel 15 Video ResolutionY: 0

*s MediaChannels Call 2 OutgoingAudioChannel 10 Encryption Status: Off

*s MediaChannels Call 2 OutgoingAudioChannel 10 Audio Protocol: AACLD

*s MediaChannels Call 2 OutgoingVideoChannel 13 Encryption Status: Off

*s MediaChannels Call 2 OutgoingVideoChannel 13 ChannelRole: Main

*s MediaChannels Call 2 OutgoingVideoChannel 13 Video Protocol: H264

*s MediaChannels Call 2 OutgoingVideoChannel 13 Video PictureMode: AUTO

*s MediaChannels Call 2 OutgoingVideoChannel 13 Video FrameRate: 30

*s MediaChannels Call 2 OutgoingVideoChannel 13 Video ResolutionX: 352

*s MediaChannels Call 2 OutgoingVideoChannel 13 Video ResolutionY: 288

HTH

Kind regards,

Dharmmesh

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