Endpoints/Jabber Presence Issue

[Acevirgil de Ocampo]

Hi,

We encountered an issue on publishing presence of endpoints and jabber via VCS Expressway.

These endpoints/jabber that are registered on the VCS-C are not publishing an "online" status or a green icon on the jabber's phonebook which is registered on the VCS-E.

Also both  jabber users registered on same VCS-E is publishing wrong presence status. It displays "offline" even they are registered on the VCS and Online status is set on the jabber client.

No issue on endpoints/jabber registered on VCS-C.

Jabber client registered on the VCS-E can make call to endpoint/jabber registered on the VCS-C and vise versa.

On both VCS-C and VCS-E Presence configuration:

SIP Simple Presence User Agent: "ON"

Default published status for registered endpoints: "Online"

SIP SIMPLE Presence Server: "On"

Presence User Agent and Presence Server status on both VCS are active.

Thank you for help.

Br,

Acevirgil

[Magnus Ohm · Accepted solution]

HI

You should only have the presence server enabled on the VCS-C. The PUA should be enabled on both VCS-C and VCS-E.

Are you using FindMe?

/Magnus

[Acevirgil de Ocampo]

Hi Magnus,

Thank you for the quick response and very good solution.

We already resolve the issue. Disabing the SIP Simple Presence on the VCS-E resolves our issue.

Thank you for your help.

By the way, we're not using FindMe feature we don't have a that option licence for the VCS.

Thank you!

Br,

Acevirgil

[Magnus Ohm]

There are other threads discussing the same topic. Try to make a search and see if you find anything similar.

i.e:

https://supportforums.cisco.com/thread/2121510

/Magnus