I am trying to configure conductor in TMSPE for CMR configuration, I am getting "Failed to create CMR. Please contact your administrator" error.
i tried to search on the form couldn't find any solution.
Make sure you have created a user with API access in Conductor to be used by TMSPE.
Take a look on Cisco Collaboration Meeting Rooms (CMR) Premises Deployment Guide Release 7.0 - Primary (for Unified CM) under Enabling Personal CMRs - Process on page 55.
Thanks and regards,
I have already created a user in conductor with API access permission. Even I tried with the admin user account in conductor but no luck.
I had the same issue.
Summary: Looks like the Java version was updated and there was a vital piece of information missing from the security config file.
Found this out by collecting the TMS logs and seeing this error everywhere.
2019-05-29 10:02:10,691 [common] [JettyThread-280196] ERROR U: VMR::ConductorConnector - TelePresence Conductor failure with: Could not generate DH keypair
2019-05-29 10:02:10,691 [common] [JettyThread-280196] ERROR U: VMR::ConductorSetting - Failed to get service preferences from TelePresence Conductor. Reason: Failed to create CMR. Please contact your administrator
This then lead me to the following config guide.
Page 3-4, java requirements! Located the java installation (latest one because that's the one being used) and edited the below line into the java.security file via Notepad++
Restarted the TMSPE service, waited 10 - 15 mins, and all was fine.
Hope this helps,