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Event Failed: Purging expired log files

JensLantermann
Beginner
Beginner

Hi everybody,

since the last update of the TMS to version 14.2.2.

I got every morning the following error.

"The event failed to complete. Details: You are trying to access a subdirectory that is located inside a web site from a SafeLocation that does not allow web site file system access."

Does anybody have the same error? How can I fix that?

regards

jens

1 ACCEPTED SOLUTION

Accepted Solutions

Magnus Ohm
Cisco Employee
Cisco Employee

Hey

This might be related to the "ftp" folder being mislocated. For example the software directory (endpoint software packages) maybe located outside off the wwwTMS directory. It is a requirement now to have the directories accessable from web within the wwwTMS folder. Do you store the software packages outside this folder and is that the folder TMS is pointing at?

/Magnus

Sent from Cisco Technical Support iPhone App

View solution in original post

3 REPLIES 3

Martin Koch
Advocate
Advocate

Did not find anything in the bug toolkit.

If you do not get a better feedback here, please escalate it as a Service Request towards Cisco TAC

and do not forget to post a short note how you fixed the problem.

Please remember to rate helpful responses and identify

Magnus Ohm
Cisco Employee
Cisco Employee

Hey

This might be related to the "ftp" folder being mislocated. For example the software directory (endpoint software packages) maybe located outside off the wwwTMS directory. It is a requirement now to have the directories accessable from web within the wwwTMS folder. Do you store the software packages outside this folder and is that the folder TMS is pointing at?

/Magnus

Sent from Cisco Technical Support iPhone App

Hi Magnus,

this sounds good. Yes we have moved the softwarefolder to "D:\Software\", because the system partition is not so big.

Is there a possibility to fix that, without moving the softwarefolder back to the systempartition.

regards

jens

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