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Nelsonmejia09
Beginner

EX60 can´t make a Call to E20 SIP device

EX60 with SW TC4.1 is register in CUCM 8.6 like SIP third party SIP device and E20 is register in native mode in CUCM (SIP) but i can´t make any call from EX60 to E20. any idea to fix this issue?.

3 REPLIES 3
Marwan ALshawi
Advisor

- can you make calls from the E20 to the EX60

- make sure in the EX60 the default call signaling/type is SIP

- is the SIP address using name/numer@CUCMIP address format 

-  I have not maked calls from E20 to EX60 yet, becouse i don´t have remote acces to the E20 to do that, then I will do this test when I have local access to the devices.

- I have turned off H.323 service in EX60, then the defualt call singnaling is SIP.

- I have configured EX60 device with 2002@CUCMIP format. but the Ex60 and E20 have asigned 2002 and 2001 numbers in the CCUCM, like others ip phones. Do i need do some special configuration in the CUCM?.

- if you can access the E20 via ssh you can generate a call through the CLI

- can you dial the E20 by typing the full SIP URI like 2001@CUCMIP and see if dose work ?

- i am assuming basic CUCM config if correct in terms of Partitions and CSS

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