EX90 System Message IP Address

[brycehalda]

After the EX90 has been on for a while, the screen will popup a message saying "System Message: IP Address" then it lists the ip address of the machine. On the handheld screen it will it will say "Connecting" with a spinning loading circle around it. At this point I am no longer able to use the web portal as it gives me a message saying "Unhandled Excepting: An unhandled exception has been thrown by the application." I can turn it off then back on and it works fine again, but then it will come up with the system message again after a bit. Are there any fixes for this?

[hdewulf]

The problem is linked to crash on Heartbeat : System_VPE0 not responding

Dec  3 15:12:18 (none) main: SaturnAudioSubscriber::updateStatus PARAGENT_HeadphoneConnectedStateChanged 0

Dec  3 15:25:03 (none) main: HEARTBEAT: SYSTEM_VPE0 not responding at 828.451936833 secs

Dec  3 15:25:03 (none) main: HEARTBEAT:

Dec  3 15:25:03 (none) main:

Dec  3 15:25:03 (none) main: SYSTEM_AUDIO0

Dec  3 15:25:03 (none) main: SYSTEM_AUDIO1

Dec  3 15:25:03 (none) main: SYSTEM_AUDIO2

Will review the info more in details

Regards

/Hans

[hdewulf]

Danny was fast. It's linked to CSCub85220 - HEARTBEAT failure : SYSTEM_VPE1 not responding

/Hans

[Danny De Ridder]

If there's no PC/MAC connected, then the VPE hearbeat issue here is probably different.

The i2c error messages are not OK. Let me discuss with engineering...

Dec  3 15:24:36 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:37 arm0 vpe0: ad9388a: i2c read failed: addr 0x21, reg 0xb1, length 1, result -1

Dec  3 15:24:37 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:37 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x26, length 1, result -1

Dec  3 15:24:38 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:38 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x22, length 1, result -1

Dec  3 15:24:39 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:39 arm0 vpe0: ad9388a: i2c read failed: addr 0x21, reg 0xb1, length 1, result -1

Dec  3 15:24:40 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:40 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x27, length 1, result -1

Dec  3 15:24:48 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:48 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x08, length 1, result -1

Dec  3 15:24:48 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:48 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x26, length 1, result -1

Dec  3 15:24:48 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:48 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x23, length 1, result -1

Dec  3 15:24:48 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:48 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x06, length 1, result -1

Dec  3 15:24:48 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:48 arm0 vpe0: ad9388a: i2c read failed: addr 0x21, reg 0xb1, length 1, result -1

Dec  3 15:24:48 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:49 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x23, length 1, result -1

Dec  3 15:24:49 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:50 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x07, length 1, result -1

Dec  3 15:24:51 arm0 vpe0: i2c tx ack missing.

Dec  3 15:24:52 arm0 vpe0: ad9388a: i2c read failed: addr 0x35, reg 0x07, length 1, result -1

Dec  3 15:25:03 (none) main: HEARTBEAT: SYSTEM_VPE0 not responding at 828.451936833 secs

Dec  3 15:25:03 (none) main: HEARTBEAT:

[Danny De Ridder]

VPE0 on EX90 connect HDM1 input and output. You have nothing connected the HDMI input nor output???

These I2C errors are perhaps hardware related issue.  Need to contact engineering about this still.

[Danny De Ridder]

I was advised to submit a new ddts against TC5.1.5 release.

Opened CSCud56684 entitled "EX90 HEARTBEAT: SYSTEM_VPE0 not responding".

This is different issue than the ddts I mentioned before.

Danny.

[brycehalda]

Any updates on this?

[Danny De Ridder]

Hello,

I did not get any update on this from engineering. Unsure whether this is hardware or software bug. Have a meeting with engineering tomorrow. Will bring up this defect again to get an update.

Danny.

[brycehalda]

Okay. Thank you!

[Danny De Ridder]

Hello,

I got an update from engineering telling me this is likely a hardware error. We have not seen any other EX90s showing this error in the field. Your unit has S/N A1AR07E00915. Is built in week 7 of 2012. Recent unit. You need to open a Service Request and get the unit RMA-ed. Is this recently purchased unit which you just installed? Then ask engineer who will be assigned to your SR to do a DOA/RMA to get new unit.

Regards,

Danny.

[brycehalda]

Thank you. I will open a Service Request.

[Stefan McIntyre]

I'm having the exact same issue.  When i call another phone with the EX90 it says System Message: Local IP address and the unit either freezes or reboots, most of the time it freezes.

[Ravi Yadav]

hi Stefan,

when this was reported the software version was a different one and the bug was fixed in later releases.

please confirm the software version of the device if its an old one upgrade to TC6.2.

and monitor if you are still getting the issue.

Regards

Ravi kr.

[Stefan McIntyre]

Yes, I am updating the firmware to TC6.2