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Expressway-E error "Address Incomplete"

alejandrortiz
Level 1
Level 1

We are installing an Expressway-E with the capacity of B2B calls, but when it calls from internet to expressway public IP the call shows "unreacheable". the log, only shows:

 

 

  • Search (275)
    • State: Completed
    • Found: False
    • Reason: Address Incomplete
    • Type: H323 (Setup)
    • CallSerial Number: 27673197-6b99-4393-a809-4a8b237f76b6
    • Tag: 984d384f-601a-4d18-b4a3-fb2a7d5c7c80
    • Source (1)
      • Authenticated: False
      • Zone (1)
        • Name: DefaultZone
        • Type: Default
    • Destination (1)
      • Alias (1)
        • Type: IPAddress
        • Origin: Unknown
        • Value: 192.168.XX.XX (private ip exp-E)
    • StartTime: 2018-12-04 11:52:58
    • Duration: 0

I don't know what it means.

It does not matter if I change the search rules, the behavior is the same, then there is something additional to validate the fail. Please help me with the issue.

 

2 Replies 2

Anurag Srivastava
Cisco Employee
Cisco Employee

Hello,

 

Are you just dialling the IP of Expressway?
If yes, then it will be like that because you need to dial some end number.

I just tested it in my lab and get the same result.
++++++++++
Search (4)
State: Completed
Found: False
Reason: Address Incomplete
Type: H323 (Setup)
CallSerial Number: d5362edc-91cc-4410-ab85-71733dcfd31c
Tag: d6a0b5ac-d3d1-4097-aa2d-a0e4a3baec63
Source (1)
Authenticated: False
Aliases (1)
Alias (1)
Type: H323Id
Origin: Unknown
Value: h323:10.104.xx.xx
Zone (1)
Name: DefaultZone
Type: Default
Destination (1)
Alias (1)
Type: IPAddress
Origin: Unknown
Value: 10.106.xx.xxx
StartTime: 2018-12-23 12:19:39
Duration: 0.01
++++++++++++++++

So you need to dial number@IP and this pattern should be routable via search rules to some destination.

 

Thanks.

 

Please rate if it is helpful....

prhobb
Level 1
Level 1

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/admin_guide/Cisco-Expressway-Administrator-Guide-X12-6.pdf

page 212

Configure Fallback alias. It's the default URI where route such calls. For example I wrote here CMS's IVR URI

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