Expressway server cert file failed to upload

[chris.barlow1]

Hi, we are unable to upload a new server file to our Expressway C cluster. The error is file failed to upload. Please try again. Version is 12.5.7. Has anybody encountered this error before? 

[Nithin Eluvathingal]

Try restarting the expressway and upload the cert.

Make sure you upload the root first then server cert.

[chris.barlow1]

Hi thanks Nithin, we've tried a restart. This is a renewal so the root CA is already on the system 

[Aman Soi]

Hi,

check whether the file being uploaded has correct format .pem

regds,

aman

[Nithin Eluvathingal · Accepted solution]

Since you tried a restart and if your certificate file format is correct   I would suggest to reach out to TAC. A doubt of Bug. 

[chris.barlow1]

Yes appears to be a bug. TAC have sorted this by disabling the cert verification step prior to upload. Thanks all