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Participant

Expressway X8.10.4 Application Failed alarms

I've deployed Expressway C & E X8.10.4 for MRA.

On both server I noticed these type of errors/alarms:

Application failed

An unexpected software error was detected in /opt/jabber/xcp/bin/jabberd -c /opt/jabber/xcp/etc/jabber.xml -P /var/run/xcp/jabberd.pid: 1

 

Restart the system; if the problem persists, contact your Cisco support representative

Is this a known bug?

Should I downgrade to a more stable version?

Everyone's tags (1)
2 REPLIES 2
Highlighted
Advisor

Re: Expressway X8.10.4 Application Failed alarms

Hi,

 

Not sure whether this bug listed for x8.2 could be the real cause for the error

VCS Should Not Allow Duplicate UC Traversals Or Provide Better Warning
CSCur35591

 
Description
Symptom:
The following warning is thrown on the VCS and the xmpp router shows inactive on the UC Status page.

n unexpected software error was detected in /opt/jabber/xcp/bin/jabberd -c /opt/jabber/xcp/etc/jabber.xml -P /var/run/xcp/jabberd.pid: 0.

Conditions:
More than one UC Traversal zone has been configured on the VCS.

Workaround:
N/A - Enhancement Request For Error Message
Highlighted
Cisco Employee

Re: Expressway X8.10.4 Application Failed alarms

The alarm only states that the jabberd app crashed (used for unified communication cases, MRA, CMS, Spark) though it does not give much detail on to why which would make it hard to associate to a bug as several reason could cause it to crash.

 

I would suggest to open a TAC case if possible and provide the Full System Snapshot up front for the engineer to investigate the crash further and possibly associate it to a bug.

 

Downgrading or upgrading wont be a definitive answer until the cause has been isolated.

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