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Bobby McGonigle
Beginner

Force Peripheral updates in room series codecs?

Hello,

 

I'm having issues with the Cisco Quad Camera in relation to it's updates, as well as some p60 cameras in ce9.1.x, ce9.2.x, and ce9.3.x.

 

For a lot of SRK+ units I've acquired, the quad camera and codec plus have been on separate software versions. Some of which, "refuse" to upgrade the camera once connected.

 

The P60 just needs a simple power cycle and this usually triggers the upgrade.

 

With the quad camera, it's another story. I've attempted the following:

-Power cycle the quad camera; does not resolve

-Power cycle both codec plus and quad camera in tandem; does not resolve

-Factory reset the quad camera; does not resolve

-Factory reset the codec plus and quad camera in tandem; does not resolve

-Match software version of the codec plus to the effected quad camera, then upgrade to desired software; resolves in some, but not all instances

-Connected affected quad camera to a different codec plus or sx80 system and repeat; same results, no definitive "end-all, be-all" resolution

 

(All updates I've pushed have either been sent to the unit via TMS[15.5.0] or my machine directly, both yield the same outcome)

 

I was wondering if anyone knows of an xAPI command to the codec to trigger a peripheral (in this case a camera) to perform its upgrade cycle? I've checked the xAPI commands for 9.1/9.2/9.3 and I can't find one that may help.

Or

If they have a workaround to get the quad camera to upgrade other than the attempts I mention above.

 

I haven't attempted cisco TAC as of yet for their solution as of yet, but if this is going to continue as it has up to ce9.3.x, I'd much rather a solution I can implement on myself if at all possible.

 

Thanks

Bobby McGonigle
(He, Him, His, Himself)
Video Services Engineer, EU Svcs Communication & Collaboration Services
1 ACCEPTED SOLUTION

Accepted Solutions
Bobby McGonigle
Beginner

Solution found.

 

Downgrade to cameras matching software with ".loads" file rather than ".pkg" and upgrade in the same manner.

Bobby McGonigle
(He, Him, His, Himself)
Video Services Engineer, EU Svcs Communication & Collaboration Services

View solution in original post

2 REPLIES 2
Bobby McGonigle
Beginner

Solution found.

 

Downgrade to cameras matching software with ".loads" file rather than ".pkg" and upgrade in the same manner.

Bobby McGonigle
(He, Him, His, Himself)
Video Services Engineer, EU Svcs Communication & Collaboration Services

View solution in original post

I'm having the same issue: can you tell us how you upgrade the codec with the .loads file?  Does this have to be done through CUCM?

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