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GUI timeout

I'm attempting to update my firmware to version 6, but when I click "upload" the wheel keeps spinning and spinning. I've successfully upgraded 5 machines using the GUI method but this one is stubborn. Do you think it's a firewall issue? Also, I can only access this particular codec using IE. WHenever iI aattempt to use Google Chrome I get an error message. Should a perform a factory reset of this particular codec?

6 REPLIES 6
mahkrish
Participant

Hi Darell, Can you try re-downloading the firmware and run the upgrade from firefox browser ? Most of the Cisco applications works fine with firefox.

You can also try starting the upgrade from a dekstop/laptop connected on local lan.

HTH.

BR, Mahesh Adithiyha

Amit,

How exactly do I issue a command using the GUI. The instructions you gave require me to issue a "systemtools rootsetting on" command

Hi Darrell,

to issue this command, you need to access unit through telnet or SSH.

after that you can follow steps to upgrade by WinSCP

amehla
Cisco Employee

Hi Darrell,

is this device is over WAN ?

please try below doucment for upgrade:

https://supportforums.cisco.com/docs/DOC-24297

Thivakaran V
Beginner

I Too Experienced the same Problem, we fixed by Downgrading the Flash player to 9 and IE to 7. It might fix your issue.

mahkrish
Participant

Hi Darell, Tera Term is one of the best open source free software terminal emulator which can be used for telnet/ssh into endpoints.

Latest Tera term software can be downloaded fromhttp://en.sourceforge.jp/projects/ttssh2/releases/.

Let us know the upgrade results.

BR, Mahesh Adithiyha

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