GUI timeout

[Darrell Westbrook]

I'm attempting to update my firmware to version 6, but when I click "upload" the wheel keeps spinning and spinning. I've successfully upgraded 5 machines using the GUI method but this one is stubborn. Do you think it's a firewall issue? Also, I can only access this particular codec using IE. WHenever iI aattempt to use Google Chrome I get an error message. Should a perform a factory reset of this particular codec?

[mahkrish]

Hi Darell, Can you try re-downloading the firmware and run the upgrade from firefox browser ? Most of the Cisco applications works fine with firefox.

You can also try starting the upgrade from a dekstop/laptop connected on local lan.

HTH.

BR, Mahesh Adithiyha

[Darrell Westbrook]

Amit,

How exactly do I issue a command using the GUI. The instructions you gave require me to issue a "systemtools rootsetting on" command

[amehla]

Hi Darrell,

to issue this command, you need to access unit through telnet or SSH.

after that you can follow steps to upgrade by WinSCP

[amehla]

Hi Darrell,

is this device is over WAN ?

please try below doucment for upgrade:

https://supportforums.cisco.com/docs/DOC-24297

[Thivakaran V]

I Too Experienced the same Problem, we fixed by Downgrading the Flash player to 9 and IE to 7. It might fix your issue.

[mahkrish]

Hi Darell, Tera Term is one of the best open source free software terminal emulator which can be used for telnet/ssh into endpoints.

Latest Tera term software can be downloaded fromhttp://en.sourceforge.jp/projects/ttssh2/releases/.

Let us know the upgrade results.

BR, Mahesh Adithiyha