How to configure the autoattendant in CMS?

alejandrortiz · ‎02-14-2018

We need to configure the autoattendant in CMS1000 to receive the calls and, according to the value entered, the call will be sent to the respective conference.

By default, it has only the message "welcome to a cisco meeting, you are entering the meeting now".

Jaime Valencia · ‎02-14-2018

You need a customization license to change that:

https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Customisation/Version-2-3/Cisco-Meeting-Server-2-3-Customization-Guidelines.pdf

See section 3.1

HTH

java

if this helps, please rate

Patrick Sparkman · ‎02-14-2018

Are you looking to setup IVR, or customize the welcome message?
To enable the IVR, simply enter the numerical value you want users to dial to enter the IVR under Configuration > General > IVR numeric ID.
If it's the later and want to customize the message, see Jaime's response and the customization guide he provided.