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Beginner

Hybrid Call Service Aware - Can not activate

Hello,

 

I want to activate the Hybrid Call Service Aware on Cisco Webex Hub, but I get all time the response:

"Could not retrieve Cisco Unified CM device information for this user. For the Webex Teams user, disable and re-enable Hybrid Call Services in admin.webex.com"

 

I already deactivated the Hybrid Call Service and installed again but still the same error message.

 

If you need some more informations, just let me know!

 

Thanks for helping

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

Re: Hybrid Call Service Aware - Can not activate

I forgot to allow the CTI access for the AXLUser.

* Standard CTI Allow Control to all Devices
1 REPLY 1
Beginner

Re: Hybrid Call Service Aware - Can not activate

I forgot to allow the CTI access for the AXLUser.

* Standard CTI Allow Control to all Devices
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