I just upgrade expressway from 8.10 to 12.7 , i got Invalid release key , why it has changed the release key ????

[Ibrahim Jamil]

Hi Guys

1. I just upgrade expressway from 8.10 to 12.7 , i got Invalid release key , why it has changed the release key ????

2. what is the steps to get new release key ?

thanks

[Jaime Valencia]

Part of doing an upgrade is doing your due diligence, and reading the documentation, this is explained in the 12.5.7 (which is what I guess you meant) release notes. It should not be a surprise.

[Ibrahim Jamil]

so why it does change the release key ????

[Roger Kallberg]

As with any major version upgrade you would need to get appropriate license. This is the same as for other UC systems, like CUCM or CUC, but not limited to these.

As Java wrote this is very clearly stated in the release notes for the 12.x Expressway upgrade.

You will need to reach out to Cisco to get new release keys.

[Jonathan Schulenberg · Accepted solution]

You can get new release keys through the Product Upgrade Tool.
https://upgrad.cloudapps.cisco.com/upgrad/?flow=nextgen

[Ibrahim Jamil]

Thanks All , Thanks Jonathan , i marked ur as Accepted Solution to let other benefits out of it

thanks

[Elsen Desir]

Actually,  Expressway 12.5.7 Release notes  state: "A release key is not required to upgrade a system on X8.6.x or later software to this release (from X8.11.4 to X12.5.7 for example). This change was introduced in X12.5.4."

This is a little confusing, because it states X8.6.X+ should not require a release key, but the example it provides is from X8.11.4+

Which one is it?

Seems from OP's experience this is the latter

[Roger Kallberg]

The release note doesn’t say “X8.11.4+” in the example, it just state X8.11.4. Nevertheless in all of the upgrades that I’ve been a part of and what the OP experienced contradict this. I’ve always had to issue a key as part of the upgrade, however I have not done any upgrades from X8.6+ to X12.5.4 or newer. The need for a new release key was changed from this release onwards. The OP did not reveal the details about the exact version that the system was upgraded to, so we wouldn’t know if this applies or not.

[Vinod.s]

Hello Dear,
Please note, for minor upgrade you don't require any key but for major version upgarde you require key.
Ex .
Minor version x8.6 -> x8.7 -> x8.9
Major version upgrade x8.6 -> x9.0 or x12.0

Please rate useful comment.

[Ibrahim Jamil]

I tried before to upgrade from 8.10 to 12.5.7 , i got Invalid release key

[Vinod.s]

From where you got release key for expressway x12.5.7 ?

[Ibrahim Jamil]

follow the below link posted by Jonathan for migration and eDelivery

https://upgrad.cloudapps.cisco.com/upgrad/?flow=nextgen

[Vinod.s]

That's Product upgarde tool.
I doubt for wrong key but if you received incorrect key then you have to contact lisencing team licensing@cisco.com only to highlight this and get correct key for your upgarded version.

[Michael Rubin]

You need to upgrade In steps and make sure you upgrade Cucm at the same time. Restore your back up ( follow procedure) and then upgrade exp to X8.11.5. Making sure you make any required changes. The Upgrade , Off hand I think CUCM 11.5.(SU3). The. Upgrade Expressways. Note: Webex hybrid may require additional upgrade.

[Vinod.s]

If you have valid contract for this upgradation then please contact licensing@cisco.com , they will help you with new release key.